Mgr Site Information Tech

WVU Medicine

3d•Onsite

About The Position

Under the general supervision of the AVP/ACIO of IT, the IT Site Manager is responsible for the daily operation and support of the PC Techs, infrastructure, legacy clinical and business information systems of the assigned Hospitals, Clinics and Physician offices. The Site Manager will have direct responsibility for the local IT PC support staff. The site manager will assist the Enterprise Managers in coordinating the work of Enterprise Infrastructure and Application teams and ensure alignment with the business objectives of the organization, efficient implementation of systems, timely resolution of problems and high customer satisfaction. The Site Manager will help develop and execute strategies and plans to maintain efficient IT operations, will ensure confidentiality, integrity and security of data and systems and will help define and implement IT policies, procedures, and best IT practices. Other duties as assigned include, but are not limited to, project management, budget preparation, personnel management, vendor management.

Requirements

Bachelor’s degree in healthcare, computer science, business, informatics, or related field AND Five (5) years of years of relatable IT experience to include Two (2) years management/leadership experience.
Associate’s degree AND Six (6) years of relatable IT experience to include Two (2) years of management experience.
High School Diploma AND relevant IT industry certifications AND Eight (8) years of relatable IT experience to include Two (2) years management experience.
Internal employees must meet all mandatory competencies in current position to qualify for promotion within IT.
This position may require additional certification in support of the responsibilities of the position, which may be provided by WVUHS Information Technology. Certification completion may be required within a defined period with formal certification of training completion.
Ability to handle and maintain confidential information.
Ability to work well under high stress conditions.
Ability to work independently or cooperatively as a team member.
Ability to adapt to various workloads and assignments.
Ability to work with multi-professional groups and coordinate & facilitate meetings.
Must have good reading and comprehension ability.
Must have independent decision-making ability.
Possess good oral and written communication skills.
Ability to prioritize tasks.
Ability to work in a fast paced and rapidly changing environment. Must be flexible.
Must have solid computer skills.
Working knowledge of ITIL, CoBIT or other best practice frameworks.

Nice To Haves

Previous experience with Hospital Information Systems.
Previous experience working with executives and leadership.
Previous experience with managing technical support teams and organizing large scale projects.
Previous experience with lifecycle management and budgetary experience.
Bachelor’s or master’s Degree is preferred.

Responsibilities

Direct responsibility for the local IT PC support staff.
Interacts with CEO, executive team, medical staff, and management of the assigned hospital to address their issues, complete goals, and be a liaison between WVUHS IT and the hospital, in the absence of the AVP/ACIO.
Functions as the Information Security Coordinator for their hospital, ambulatory clinics and the regional area they service.
Monitors, plans, coaches, educates, and interacts with their environment to protect data security and electronic PHI.
Works in conjunction with, and under the direction of the WVU Medicine Chief Information Security Officer, in matters pertaining to information security, to ensure confidentiality, integrity and availability of supported applications, operating systems and networks.
Works with the WVUHS CTO to maintain the data center, servers, network, storage, and technology of the assigned hospital.
Ensures acceptable level(s) of staffing.
Hires competent individuals by reviewing applications and interviewing candidates in a timely manner as vacancies occur.
Provides administrative oversight of staff time and attendance reporting and approves PDO requests, assuring adequate staffing during prime work hours.
Coordinates call schedules, after hours response, and downtimes at the assigned hospital.
Performs required personnel performance evaluations & competency reviews, within pre-defined timeframes, for all staff within area(s) of responsibility.
Establishes employee training plans annually, reviews progress and updates employee records accordingly.
Coaches, counsels, and/or mentors’ staff on an individual basis to ensure problem resolution and professional development as needed.
Ensures staff adherence to Hospital and department-specific policies and procedures; administers disciplinary action in accordance with approved policies.
Participates in the development of Capital and Operating budgets and manages said budgets for area(s) of responsibility.
Collaborates with fellow IT Site Managers, IT Enterprise Managers & Sr. Leadership in all aspects of IT planning and coordination of activities.
Participates in planning and implementing change and maintaining and improving productivity through attendance and participation in staff meetings, user meetings, committees, task forces, projects, and discussions with supervisor.
Promotes and contributes positively to the teamwork of the department by volunteering to assist co-workers, contributing ideas and participating in problem solving efforts with co-workers.
Coordinates all activities related to the hardware and software of the assigned hospital to meet WVUHS system standards.
Works with user community to analyze current operational procedures, identify issues and recommend solutions.
Assists users having problems with system access.
Monitors change control process.
Reviews and monitors maintenance contracts.
Evaluates and approves production changes through the change control process as appropriate.
Ensures that the applications/systems, for which this position is responsible, are recoverable in the event of software or hardware failure, in alignment with business criticality needs, HIPAA, or other regulatory requirements.
Coordinates the preparation and testing of the organization’s Disaster and Recovery Plan for the systems for which this position is responsible, in collaboration with IT Enterprise Managers & Sr. Leadership as necessary.
For both site-specific and Enterprise projects, consults with management and reviews project proposals to determine goals, timeframe, funding limitations, and procedures for accomplishing projects, staffing requirements, and allotment of resources as required.
Works with the Project Manager to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources as required.
Develops project plans & manages projects as needed.
Formulates and defines scope and objectives of project, as appropriate.
Reviews and evaluates project progress reports; intervenes as necessary.
Reviews and monitors post implementation reviews; adapts practice as necessary.
Utilizes various industry resources (journals, internet, conferences, user groups, etc.) to stay current on vendor offerings and features/functions that might meet the needs of the customers/organization.
Participates in the RFP/RFI life cycle as appropriate (development of RFP/RFI, evaluation of responses, vendor demos, etc.)
Provides oversight of consultants, contractors, and vendors to meet the requirements of daily production activities and IT projects as scheduled.
Initiates vendors contact and relations as needed.
Assists in the negotiation of contracts with consultants, contractors and vendors to support the mission of WVUHS.
Follows up with consultants, contractors, and vendors to ensure completion of contractual obligations – may serve as a technical liaison between the Organization(s) and aforementioned parties.