Mgr-PSS Operations & Concierge

Ochsner Clinic Foundation • New Orleans, LA

8d

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job delivers policies, practices and processes efficiently and effectively to the employed providers, including physicians and advanced practice providers, in a manner that enhances the ease of use for providers which helps to put patients first. Works cooperatively with all other human resources divisions related to benefit plan development and communication, onboarding, policy implementation, talent development, practice acquisition and employee relations from the providers’ perspective. Helps to coordinate the efforts of the physician staffing services (PSS) team to ensure a smooth employee experience for all employed providers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Requirements

• Bachelor's degree.
• 6 years of related experience in operations or healthcare or customer service.
• HR expertise and experience in performance management, employment law, employee relations, staffing workforce planning, succession planning, talent management, fundamental compensation and benefits principles.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Ability to deliver information in a detailed, timely manner with the needs of the physician, advanced practice provider or related leader in mind.
• Ability to create strong relationships quickly with leaders, physicians and providers.
• Leadership skills and ability to lead with a quality improvement focus and relentless pursuit of excellence in a complex, fast-paced business environment.
• Strong data and analytical skills.
• Emotional intelligence and ability to manage difficult messages.
• Excellent meeting and facilitation skills and ability to relate to all levels of the organization.
• Ability to drive business results.

Nice To Haves

• Master’s degree.
• PHR/SPHR, SHRM-CP, SHRM-SCP.

Responsibilities

• Drives division business outcomes (labor, turnover, engagement).
• Improves leadership capabilities (performance management, succession planning and talent review).
• Manages workforce planning.
• Effectively communicates and collaborates with Centers of Excellence (local training, benefits, compensation).
• Ensures compliance and minimize risk (employee relations, workplace safety, and regulatory compliance).
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as assigned.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees