Mgr of Distribution Services Training and Operations

TJX•Tucson, GA

10d•Onsite

About The Position

The Learning & Development Manager leads learning, development, and talent strategy across TJX’s nationwide Distribution Services network. The role develops and executes training strategies that support operational excellence, leadership development, and associate growth, partnering with Distribution Center leaders and teams across Home Office Learning & Development, MarMaxx, Digital, and Industrial Engineering. It combines strategic program design with operational execution to align learning solutions with business goals. The manager leads and develops a U.S.-wide team of Training Managers, Training Specialists, and Supervisors; oversees network-wide training programs and initiatives; and serves as Program Lead for the Distribution Services Internship Program and Co-Sponsor of the Network Shrink Committee. The role also evaluates training effectiveness, advises Distribution Center leadership on development outcomes, and drives continuous improvement using feedback, performance metrics, and operational needs. The position is based at the HomeGoods Distribution Center in Jefferson, at 125 Logistics Center Parkway.

Requirements

Bachelor's degree or equivalent combination of education and experience.
At least 5 years of experience in a supervisory role.
At least 2 years of management experience leading teams.
At least 2 years of experience facilitating training programs and applying adult learning techniques.
Strong leadership and people management skills.
Exceptional verbal, written, and presentation skills.
Demonstrated ability to influence and collaborate across multiple organizational levels.
Strong planning, organization, and project management capabilities.
Proficiency with Microsoft Office 365 and other business technologies.

Nice To Haves

Experience supporting distribution, logistics, supply chain, manufacturing, or large-scale operations environments.
Knowledge of adult learning principles, instructional design, training evaluation, and leadership development practices.
Experience managing multi-site or network-wide training initiatives.
Proven success leading complex projects and cross-functional partnerships.

Responsibilities

Develop and execute network-wide learning and development strategies that support Distribution Services business objectives.
Partner with Distribution Center leadership teams to identify training needs across all organizational levels.
Collaborate with Home Office Learning & Development, MarMaxx, Digital, Industrial Engineering, and other business partners to design and implement learning solutions.
Support development and deployment of leadership development, technical, operational, and professional skills training programs.
Lead and develop a team of Training Managers, Training Specialists, and Supervisors across the U.S.; provide coaching, guidance, and performance management.
Drive talent development, succession planning, and team effectiveness within the training organization.
Support hiring, onboarding, performance management, and employee relations activities for the training team.
Design, prioritize, schedule, and implement leadership, operational, technical, and professional development programs.
Serve as Program Lead for the Distribution Services Internship Program.
Coordinate logistics and execution of large-scale training initiatives across multiple locations.
Ensure compliance with Learning & Development curriculum standards and organizational learning objectives.
Partner with Learning & Development teams to manage curriculum planning, quarterly scheduling, and program deployment.
Develop assessment and evaluation processes to measure training effectiveness and business impact.
Provide insights and recommendations to Distribution Center leadership regarding associate development and training outcomes.
Partner with Distribution Services senior leadership to identify and implement development tools and resources.
Lead and support network-wide training-related projects and initiatives.
Serve as Co-Sponsor of the Network Shrink Committee.
Drive continuous improvement using feedback, performance metrics, and operational needs.