Director Of Operations Governance And Training

City of New York•New York City, NY

About The Position

The New York City Law Department seeks a highly skilled and experienced Director of Operations Governance and Training to provide strategic leadership in administrative operations, professional development, staff coaching, and agency-wide training initiatives, while also performing technical and managerial responsibilities. The role oversees administrative operations and personnel management, including hiring and onboarding, employee evaluations, division records and databases, timekeeping, attendance documentation, and compliance with administrative policies and required training. It supervises the Training Unit and leads agency-wide training strategy, professional development, coaching, learning resources, and external training relationships. The position also provides information technology and systems support across agency applications, operating systems, and software. This includes systems analysis, database and software configuration, data-processing projects, application planning and deployment, user support, troubleshooting, and recommendations for system improvements.

Requirements

Must be permanent in the Administrative Staff Analyst civil service title or reachable on the current Civil Service List to be eligible.
Must meet the Administrative Staff Analyst qualification requirements through one of the stated education and experience pathways or an equivalent combination.
All candidates must have a high school diploma and at least two years of qualifying full-time professional experience, including 18 months in an executive, managerial, administrative, or supervisory capacity.
Qualifying experience includes work in areas such as budget administration, accounting, financial administration, management or methods analysis, operations research, organizational research, program evaluation, personnel or public administration, recruitment, staff development, labor relations, or related listed fields.
Where experience is used to meet the qualifications, the required supervisory experience must include supervising staff performing professional work in the specified areas.

Responsibilities

Coordinate hiring and onboarding, including preparing job postings, reviewing resumes, interviewing candidates, communicating with candidates, and participating in Personnel hiring pools.
Conduct new-employee orientation and serve as division liaison to Personnel, Timekeeping, Facilities, and IT.
Facilitate Tasks & Standards, Interim Evaluations, and Annual Evaluations, and train supervisors on documentation and evaluation procedures.
Manage division records, maintain accurate reporting relationships, and oversee division database maintenance.
Oversee Timekeeping operations, assist staff, resolve payroll issues, implement schedule changes, and approve or finalize timesheets when managers are absent.
Prepare absence and lateness documentation and conduct related meetings.
Ensure compliance with administrative policies, staffing reviews, salary-parity assessments, and Citywide required trainings.
Supervise the Training Unit and lead agency-wide training strategy, including standardized training plans and role-based automatic enrollment.
Create training materials, including manuals, FAQs, and instructional guides, and conduct presentations as needed.
Evaluate software for agency use and coordinate training deployment with Personnel.
Coach staff and serve as liaison to the Agency Coaching Collaborative Committee.
Manage Just-In-Time learning resources, including LinkedIn Learning, and curate learning paths.
Coordinate outside training initiatives and vendor relationships, including contractor outreach and rate tiering.
Participate in executive-level discussions on improving agency applications, including testing and analysis.
Perform systems analysis across agency applications, operating systems, and software, and support data-processing operations.
Provide expertise in database management, software configuration, and compliance with agency IT standards.
Coordinate or lead data-processing task forces and multi-unit IT projects.
Assist in planning, organizing, and implementing revised or new application systems.
Provide technical assistance, including software troubleshooting, computer setup, and document-format resolution.
Support users of Matter Management, Document Management, eForms, CityTime, and other agency systems.
Contribute to application deployment strategies and provide floor support during rollouts.
Recommend hardware, software, and system improvements.