Mgr, New Business Operations

Aflac, Incorporated•Columbia, SC

5d•$80,000 - $110,000•Hybrid

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of principles and procedures for personnel recruitment and selection, training, and compensation and benefits
Skill in monitoring performance of individuals and the organization to make improvements or take corrective action
Skill in understanding the implications of new information for both current and future problem solving and decision making
Bachelor's Degree in business administration or a related field
5 - 6 years of professional job-related work experience Minimum
4 years in a supervisory or managerial capacity
Or an equivalent combination of education and experience

Nice To Haves

Experience in the insurance industry or with Aflac in a service-related department

Responsibilities

Manages the daily activities of a team of first line supervisors responsible for the day-to-day operations of a team of Specialists engaged in reviewing, issuing and/or suspending new policy applications; assists senior management in the development of department objectives and goals; ensures that operations are managed within authorized budgets
Ensures appropriate review of deliverables and interprets performance against established operating plans and standards and implements follow-up activities; assists in the development and implementation of new initiatives including process improvements within New Business while maintaining optimum service levels and quality
Creates and implements recovery plans when service levels and quality are not within expected levels; Provides internal communication outlining alerts to service concerns
Ensures that applicable state, federal, and insurance industry rules, regulations, and guidelines are followed; manages the identification of areas of vulnerability related to compliance with standards and regulations and coordinates the implementation of corrective action, as needed; ensures adherence to implemented corrective measures
Manages and administers the training, development, coaching, and mentoring of the supervisory team; conducts regular supervisor team meetings; manages production volumes and staffing to meet service level agreements; manages the quality of service provided by performing quality checks; researches complex issues and educates team members to increase service levels; manages adherence to schedules, policies and procedures
Performs other related duties as required

Benefits

medical coverage
dental coverage
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave
other leaves of absence