Mgr, IT Enterprise Service Mgmt

BHE • Urbandale, IA

7h • $102,000 - $127,500

About The Position

Oversees personal computer/printer support activity for the company. Provides the primary customer interface for reporting and correcting problems related to the software and hardware supported by the information technology department. Responsibilities include providing software and hardware technical support to business partners, coordinating the requests for hardware and software, providing for the training of end users and overseeing all aspects of vendor relationships and agreements. Responsible for selecting, coaching, and developing employees and management of employee salaries. Implements and supports company programs and policies.

Requirements

• Management experience
• Experience in selecting, coaching, and developing employees
• Experience in managing employee salaries
• Experience in implementing and supporting company programs and policies
• Experience in overseeing vendor relationships and agreements
• Experience in coordinating requests for hardware and software
• Experience in providing software and hardware technical support
• Experience in training end users

Responsibilities

• Oversees personal computer/printer support activity for the company.
• Provides the primary customer interface for reporting and correcting problems related to the software and hardware supported by the information technology department.
• Provides software and hardware technical support to business partners.
• Coordinates the requests for hardware and software.
• Provides for the training of end users.
• Oversees all aspects of vendor relationships and agreements.
• Responsible for selecting, coaching, and developing employees.
• Manages employee salaries.
• Implements and supports company programs and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed