Mgr, IT - Digital Technologies - Hybrid

Blue Cross Blue Shield of Arizona•Phoenix, AZ

1d•Hybrid

About The Position

The Digital Technologies Manager is an IT professional who leads by empowering Agile teams, is responsible for the recruitment and talent development of IT staff, championing, and leading communities of practice, and ensuring quality delivery of technical solutions that bring value to the enterprise. This professional must be highly proficient in leading high-performance teams to provide quality and timely delivery of business objectives. The Digital Technologies Manager will also be accountable for technology roadmaps and ensure that teams comply with policies and best practices. This role will be responsible for the detailed design of technology related projects from inception through production support providing industry best practices as a trusted advisor to key business and technology stakeholders. The IT manager will provide exceptional technical solutioning and thought leadership and will collaborate closely with various digital teams, vendors, and business partners.

Requirements

10 years of experience in computer technology and/or information systems
7 years of experience with application design and development.
3 years of experience architecting applications in .Net and Microsoft Technologies
3 years of experience in implementation and integration of digital enterprise-level applications in a complex business environment
3 year of leadership experience with proven ability to provide effective technical solutions to meet business needs
2 years of experience leading and managing the deployment of large digital projects across various technologies
Strong critical thinking and decision-making skills
High-School Diploma or GED in general field of study
The ability to work well in a team environment, and be capable of building and maintaining positive relationships with other staff, departments, and customers.
Strong leadership, collaboration, and influencing skills are required.
Must have the ability to persuade and build consensus cross-functionally as an evangelist in a team oriented fashion.
Knowledge and experience with application technologies implemented within delivery organization.
Experience and knowledge in current technical architectures.
Mastery of coding design patterns and services architecture
A proven track record of using technology to capitalize on business opportunities and deliver projects on time and on budget consistently.
Strong knowledge of Microsoft technologies
Strong knowledge of application security and securing the complete solution
Mastery of coding design patterns and services architecture
A proven track record of using technology to capitalize on business opportunities and deliver projects on time and on budget consistently.
Extensive experience or understanding of services technologies and standards, .NET platform, and Web Service Specifications WS
Technical expertise knowledge in: XML and Web Services, XML, XSLT, SOAP, WSDL, UDDI and GRID.
Expert in ASP.NET,MVC, Angular,VB.NET,XML, CSS, JAVASCRIPT / JQUERY, SQL, Content Management Systems, and GUI Development
Strong understanding of infrastructure architecture and security architecture concepts.
Strong command of database design concepts
Undersanding of NoSQL, MS Dynamics CRM technologies and microservices architecture
Familiarity with an Enterprise Service Bus (ESB) architecture in Microsoft BizTalk or other platform
Mobile development experience with technologies like Xamarin, Xamarin Forms, Ionic etc. an advantage
Familiarity with Cloud Technolgies
Ability to take appropriate risks, using available data.
Anticipate downstream technical needs and steer architectural designs to appropriately factor in considerations.
Ability to build synergy with a diverse team in an ever-changing environment
Highly skilled at designing and implementing multiple tier architecture solutions, developing high-performance and secure systems and system integration
Anticipate downstream technical needs and steer architectural designs to appropriately factor in considerations.
Strong analytical skills to support independent and effective decisions.
Strong verbal and written communications skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
Highly skilled at designing and implementing multiple tier architecture solutions, developing high-performance and secure systems and system integration
Work effectively with management, product owners, scrummasters, business analysts, developers, technical leader, architects, system administrators, and testers, design, and deliver successful software solutions.
Able to operate at varying levels of abstraction including business and product strategy, design, and implementation
Provide leadership, promote teamwork, meet objectives and exercise independent judgment
Experience leading and implementing projects and working collaboratively with other departments levels
Ability to prioritize tasks and work with multiple priorities, sometimes under limited time contstraints.

Nice To Haves

5 years of IT management experience with demonstrated leadership responsibilities and direct people management
2 years of experience managing and leading people in an Agile environment.
5 years of experience architecting applications in .Net and Microsoft Technologies
2 years of experience in cloud-based system design
Demonstrated experience across multiple IT technology domains including software development languages and platforms, design frameworks and patterns, infrastructure platforms, data management and database technologies, cloud and networking technologies, and security frameworks
Experience in applying Service-Oriented Architecture to solutions.
Master’s Degree in business, computer science or related field
Knowledge and understanding of Agile practices and application development practices.
Demonstrate flexibility, anticipate customer needs and effectively communicate in a timely manner consistent with the business strategy.
Advanced tactical planning and decision analysis skills.
Able to cope with multiple priorities and high customer expectations and bridge the demands between internal and external customers.
Advanced understanding of information systems, business processes and key drivers and measures fo success.
Advanced analytical and diagnostic skills dealing with issues that are often novel and not readily defined, lack known precedent or appear contradictory.
Develop solutions by applying accepted processes or create new approaches to leverage technology from abstract information.
Advanced understanding of HIPAA transactions and privacy requirements.
Presentation and public speaking abilities.
Development and application of budgeting concepts, processes and procedures.
Interpret medical, legal and technical data, including state and federal regulations and their effect on operations.
Conceptualize new business architecture and infrastructure.
Identify resources and training needs while fostering opportunities for staff growth
Promote and supports the overall quality principles and company quality program.
Empower associates at all levels and encourage innovation and risk taking.
Develop an enthusiastic and positive work envirnoment with positive impact to employee engagement
Negotiation and influencing skills with the ability to create win/win situations.
Resource management skills.

Responsibilities

Develop a culture of trust, accountability, teamwork, high quality results and continuous improvement.
Demonstrate leadership abilities along with good judgment and decision-making skills.
Monitor individual employee performance; help resolve both technical problems as well as human resources issues.
Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development.
Hold team members accountable for adhering to corporate policies and procedures.
Hire and coach employees.
Manage individual performance objectives and yearly reviews.
Develop and maintain high performing teams that provide quality and timely delivery of business objectives.
Develop, execute, and maintain staffing and training plans to ensure the department is appropriately staffed and can provide the technical skills needed to support the enterprise.
Provide recognition and corrective feedback to employees regularly
Responsible to facilitate and ensure a positive employee experience in the onboarding, engagement, and development of new team members in a manner that provides guidance, inspiration, and accountability.
Provide leadership and mentoring to team members on behaviors, processes and techniques required to successfully deliver value to the organization.
Remove impediments, manage risks, and resolve issues.
Regularly attend team ceremonies except for Retrospectives.
Reinforce Agile practices with team members and maintain relationships across the organization to ensure alignment of goals and consistency of practices, processes, and timelines.
Remove impediments escalated by Scrum Masters or Product Owners relating to technical roadblocks or personnel issues and drive resolution to team capacity issues.
Responsible for the review of IT Applications assigned to their teams.
Accountable for budget oversight and license management.
This responsibility also includes, in partnership with Architecture roles, developing and maintaining technology roadmaps for applications to ensure currency, best practice usage and business fit.
Ensure that the application roadmap fits into the larger IT strategic plan.
Expected to have a solid understanding of the projects and issues the teams is involved in and ensure communication of critical successes, issues, and incidents to leadership.
Assist with vendor management, as necessary.
Ensure the team is completing requisite documentation such as sprint summaries, release notes, scorecards, etc.
Develop scorecard and KPI metrics to be used for measuring team success and ensure compliance.
Provide guidance, perform audit, and ensure compliance of best practices and standards set forth in the SDLC and by governance committees.
Contribute ideas to future state technology roadmap definitions and makes recommendations to ensure effective investments are made to enable scale, quality, and maintenance and overall cost effectiveness.
Facilitate/contribute to at least one “Community of Practice” that sets standards, provides shared knowledge opportunities, and oversees improvements to those specific areas of IT.
Lead strategic IT objectives that drive improvements necessary to serve the enterprise.
Understand key regulatory requirements (PCI, NACHA, HIPAA, 508 compliances etc.) and their potential impacts on Digital solutions/Products
Ensuring solutions conform to Architecture Principles and validating requirements to facilitate effectively developed solutions.
Delivery of Digital Impact Assessments, including sizing estimates for squad effort
Leading the design and implementation of custom technical solutions, on-premises, cloud (Azure/AWS) and hybrid cloud.
Work closely with digital delivery teams to ensure alignment of plans with what is being delivered.
Other duties as assigned