Mgr-Housekeeping (NE)

Marriott•Dorado, PR

About The Position

Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public spaces, and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. The role supervises daily housekeeping shift operations, helps manage department budgets and supplies, schedules employees according to business demands, tracks time and attendance, and supports an effective inspection program. It also promotes guest satisfaction by setting a positive example, empowering employees to provide excellent service, responding to guest concerns, and working toward continuous improvement. The Ritz-Carlton describes its service culture as guided by its Gold Standards, including its Employee Promise, Credo, and Service Values. Associates are expected to learn and exemplify these standards while delivering thoughtful luxury service.

Requirements

High school diploma or GED and 1 year of experience in housekeeping or a related professional area; OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no work experience required.

Responsibilities

Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspect guestrooms daily.
Obtain lists of rooms requiring immediate cleaning and prospective check-outs or discharges to prepare work assignments.
Inventory stock to ensure adequate supplies.
Support and supervise an effective inspection program for guestrooms and public spaces.
Manage department operations in support of the property’s financial goals and budgeted objectives.
Ensure employees have proper supplies, equipment, and uniforms.
Communicate areas needing attention to staff and follow up to ensure understanding.
Supervise daily Housekeeping shift operations and ensure compliance with housekeeping policies, standards, and procedures.
Schedule employees according to business demands and track employee time and attendance.
Ensure employees understand expectations and parameters.
Observe employee service behaviors and provide individual feedback.
Celebrate successes and publicly recognize team members’ contributions.
Set a positive example for guest relations.
Participate in developing and implementing corrective action plans to improve guest satisfaction.
Empower employees to provide excellent customer service.
Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
Respond to and handle guest problems and complaints.
Strive to improve service performance.