Housekeeping Mgr

TPG Hotels & Resorts•Warwick, RI

16h•Onsite

About The Position

The Housekeeping Manager is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities.

Requirements

A high school diploma is usually required.
Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role.
Strong communication and interpersonal skills to interact with staff and guests effectively.
Excellent organizational and time-management skills.
Strong attention to detail and a commitment to maintaining high-quality standards.
Leadership skills to manage and motivate a diverse team.
Ability to address and resolve issues promptly.
Familiarity with industry cleaning standards and best practices.
Proficiency in using basic computer applications such as Microsoft Office.
Ability to work flexible hours and adapt to changing priorities.
Possess knowledge of commercial cleaning, hospitality, business and basic accounting principles and practices.
Possess organizational skills that result in accurate, timely and t horough work.
Ability to effectively and efficiently manage daily operations and resolve operational problems.
Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance.
Ability to compile facts and figures and analyze information which involves data manipulation or interpretation to arrive at logical conclusions.
Ability to anticipate and identify issues and exercise initiative to investigate, interpret and reach logical conclusions and make sound business decisions.
Possess strong listening, verbal and written communication skills with professionalism, diplomacy and confidentiality.
Display consistent professional leadership while simultaneously handling competing and changing priorities and projects.
Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure.
Knowledge of and ability to operate a computer, calculator, phone and other office equipment.
Must satisfy and comply with the legal requirements for employment within the jurisdiction.

Nice To Haves

A degree in hospitality management or a related field is an advantage.

Responsibilities

Manage housekeeping service in compliance with policies, procedures, standards and regulations.
Manage staff schedules to ensure adequate coverage while managing the department budget.
Train and motivate associates to have positive and effective guest relations skills.
Ensure staff compliance with all guest service basics such as uniforms, name tags and proper guest greeting.
Ensure timely response to guest needs.
Resolve guest complaints as appropriate to maintain guest satisfaction.
Regularly review service scores to identify areas needing improvement and implement appropriate changes.
Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate.
In conjunction with the Human Resources department, recruit, hire, train, coach, counsel, resolve conflicts, discipline and terminate staff as appropriate through fair treatment and in compliance with Company policies and procedures.
Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.
Administer and ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.
Prepare and conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines.
Ensure staff compliance with internal controls, policies, procedures, standards and regulations.
Insist on a work environment that is free from harassment.
Promote the hotel as an employer of choice in the community.
Contribute to and recommend budget, capital expenditures, inventory controls, asset protection, business plans, and short/long term planning.
Manage within approved plans and objectives.
Review vendors, products and bills to ensure procurement of top quality products at minimum prices.
If necessary, develop action steps to correct any expense problems.
Manage hotel cleanliness, sanitation and related inspections and lost & found to capture more guests and a larger share of the local market.
Ensure efficient and regular deep cleaning in compliance with policies, procedures and regulations.
In conjunction with Sales, sell and upsell hotel services to meet/exceed sales and financial objectives.
Review and monitor internal control procedures.
Report, investigate and resolve violations to policies, procedures and regulations.
Submit recommendations to senior management on internal controls, policies and procedures improvements.
Assist the General Manager with hotel life safety.
Manage and promote an accident prevention program to minimize liabilities and related expenses.
Manage staff compliance with appropriate sanitary, safety, security and emergency policies, procedures, standards and regulations.
Ensure staff is proficient in and compliant with sanitary, safety, security and emergency procedures.
Notify senior management of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability.
Recommend additional safeguards as appropriate.
Practice safe work habits.
Effectively and efficiently manage the staff, day-to-day operations and services.
Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality.
Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist senior management in positioning the hotel as a market leader.
Be a coach with a positive attitude on a daily basis.
Implement, manage and comply with Company policies, practices and programs.
Ensure compliance with brand standards and local, state and national regulations.
Ensure optimal levels of quality service and hospitality are provided to guests.
Maintain effective and useful business relationships with preferred hotel vendors, as appropriate.
Regular and timely attendance with high standards of personal behavior, appearance and grooming including wearing the proper nametag when working.
Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
Maintain a consistent professional and positive attitude when communicating with guests and associates.
Maintain effective two-way communications that crosses departmental lines.
Approach all encounters and actions with guests and associates in a friendly, service oriented manner.
Conduct regular meetings with staff to provide organizational information and educate associates on changes and activities.
Communicate housekeeping activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval.
Compile and analyze various corporate reports and property reports to provide management with accurate information and to comply with corporate policies and procedures as well as government laws and regulations.
Complete all required and requested reporting in a timely and accurate manner.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
As requested, assist with the preparation of the annual hotel budget and forecasts.