MGR, GENERAL III- Delta Sky Club IND Airport

Compass Group•Indianapolis, IN

9d•$80,000 - $85,000•Onsite

About The Position

As the General Manager of the Delta Sky Club at Indianapolis International Airport (IND), you will lead all aspects of lounge operations, ensuring an exceptional guest experience while driving operational excellence, financial performance, and team engagement. This highly visible leadership role is responsible for the overall management of the club, including hospitality services, culinary operations, staffing, client relations, and adherence to brand standards. The ideal candidate is a hands-on hospitality leader who is passionate about creating exceptional guest experiences, developing high-performing teams, and delivering operational excellence in a premium airport lounge setting. They will embody Delta's commitment to service, professionalism, and hospitality while ensuring the Indianapolis Sky Club remains a best-in-class destination for travelers.

Requirements

Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation
Supervisory, leadership, management and coaching skills
Good communication skills both written and verbal
Ability to communicate on various levels to include management, customer and associate levels
Knowledge of financial, budgetary, accounting and computational practices
Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet

Nice To Haves

B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus five to seven years of directly related experience preferred
Minimum of five years of retail operational foodservice management experience preferred, flexible depending upon formal degree or training
P&L accountability and contract-managed service experience is desirable
Multi-unit management experience preferred
Experience with cash retail operations
Retail marketing experience is highly desirable

Responsibilities

Is well versed in all aspects of foodservice management, with a proven track record of success
Takes ownership of the operation and ensure operation meets all timelines for service and all other timelines established by management and/or client
Manages all financials including planning, budget development and analysis, and financial reporting
Is proactive and positive; interacts professionally with a diverse group of associates, peers, managers, suppliers, clients and customers
Demonstrates initiative and good judgement in assisting customers, clients, peers and subordinates
Conducts management meetings
Has the ability to think quickly and accurately, be able to evaluate problems and make appropriate recommendations
Audits units to ensure conformance with the Company, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation and record keeping
Hires, trains and orientates new management associates