Mgr Complex CAT
About The Position
Mercury Insurance’s Complex Catastrophe Claims Manager leads the response to claims that require our highest level of expertise, coordination, and care. This role supports policyholders and communities after severe events such as extensive wildfires, major hurricanes, tornadoes, and other large-scale catastrophes. You will lead a geographically dispersed Complex Catastrophe Response Team responsible for high-severity property claims and surge operations. You will set the direction for complex claim handling, guide high-severity claim decisions, coordinate resources across multiple functions, and help ensure that customers receive clear communication, timely decisions, and thoughtful support during difficult moments. You will strengthen organizational capacity and coordinate response across Claims, Operations, Legal, Underwriting, Finance, Technology, Communications, and external partners. This is both a strategic and hands-on leadership role. You will help plan and run Mega CAT scenarios, develop and maintain catastrophe-response protocols, improve readiness, strengthen organizational capacity, and lead execution when an event occurs. You will partner with senior leaders and teams across Claims, Operations, Legal, Underwriting, Finance, Special Investigations, Subrogation, Technology, Communications, vendors, independent adjusters, and other business partners. Technology, data, and change agility are central to this role. You will use digital tools, operational dashboards, analytics, and emerging capabilities to improve decision-making, strengthen response coordination, increase capacity, and adapt quickly as customer needs, claim conditions, and business priorities change.
Requirements
- Experience in leading a geographically dispersed Complex Catastrophe Response Team.
- Experience in handling high-severity property claims and surge operations.
- Experience in setting direction for complex claim handling.
- Experience in guiding high-severity claim decisions.
- Experience in coordinating resources across multiple functions.
- Experience in ensuring clear communication, timely decisions, and thoughtful support to customers.
- Experience in strengthening organizational capacity and coordinating response across various departments and external partners.
- Experience in planning and running Mega CAT scenarios.
- Experience in developing and maintaining catastrophe-response protocols.
- Experience in improving readiness.
- Experience in strengthening organizational capacity.
- Experience in leading execution during events.
- Experience in partnering with senior leaders and teams across Claims, Operations, Legal, Underwriting, Finance, Special Investigations, Subrogation, Technology, Communications, vendors, independent adjusters, and other business partners.
- Proficiency in using digital tools, operational dashboards, analytics, and emerging capabilities.
- Ability to adapt quickly as customer needs, claim conditions, and business priorities change.
- Calm under pressure.
- Committed to customer care.
- Motivated by developing people and improving how catastrophe claims are handled.
Nice To Haves
- An in-person interview may be required during the hiring process.
Responsibilities
- Lead the response to claims that require our highest level of expertise, coordination, and care.
- Support policyholders and communities after severe events such as extensive wildfires, major hurricanes, tornadoes, and other large-scale catastrophes.
- Lead a geographically dispersed Complex Catastrophe Response Team responsible for high-severity property claims and surge operations.
- Set the direction for complex claim handling.
- Guide high-severity claim decisions.
- Coordinate resources across multiple functions.
- Ensure that customers receive clear communication, timely decisions, and thoughtful support during difficult moments.
- Strengthen organizational capacity and coordinate response across Claims, Operations, Legal, Underwriting, Finance, Technology, Communications, and external partners.
- Plan and run Mega CAT scenarios.
- Develop and maintain catastrophe-response protocols.
- Improve readiness.
- Strengthen organizational capacity.
- Lead execution when an event occurs.
- Partner with senior leaders and teams across Claims, Operations, Legal, Underwriting, Finance, Special Investigations, Subrogation, Technology, Communications, vendors, independent adjusters, and other business partners.
- Use digital tools, operational dashboards, analytics, and emerging capabilities to improve decision-making, strengthen response coordination, increase capacity, and adapt quickly as customer needs, claim conditions, and business priorities change.
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
