Mgr,Clinical Support

CVS Health • Oklahoma City, OK

7d • $78,331 - $168,714 • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.

We are looking for a results oriented field based Manager of Clinical Support with strong leadership, interpersonal, and communication skills to exercise administrative and functional supervision over nursing personnel. This individual collaborates with stakeholders regionally and centrally, including the head of Nursing, to ensure alignment on initiatives, clear priorities, and consistent communication throughout the region, in order to achieve targets.
The field-based Manager of Clinical Support plays an integral role in the field Leadership Team of their respective region to ensure all aspects of the business are aligned with quality nursing care, optimal patient outcomes, and excellent patient experience. Travel required.

Requirements

• Current license to practice as a registered nurse. License in good standing with no restrictions required.
• Typically > 5 years relevant experience; Minimum of 3 years nursing experience.
• 5 years management experience preferred.
• Ability to independently manage and lead projects in a timely manner with minimal supervision, and ability to prioritize and effectively navigate multiple competing priorities.
• Demonstrated skill in problem solving, critical thinking, conflict resolution, and exceptional communication skills.
• A flexible and positive attitude, and a strong desire to change the traditional primary care paradigm.
• High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to problem resolution.
• Wide-ranging knowledge and experience of own job area within business unit or function, and may have advanced knowledge and practical experience of specific technical areas applied within the context of a similar industry or type of organization
• Practical experience in leadership and management techniques

Nice To Haves

• Experience as a visionary and inclusive leader who inspires and motivates team members to perform their best, and align with our mission.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously manage multiple projects with high level of quality and productivity.
• Demonstrated ability to effectively deal with ambiguity, including handling risk and uncertainty in a manner consistent with company values; flexible and adaptable.
• Ability to coach, direct, motivate, and evaluate nursing staff while prioritizing safe, consistent, and quality care for patients.
• A high degree of integrity, and be results driven.
• Bachelor degree in nursing strongly preferred; Advanced degree preferred.

Responsibilities

• In collaboration with the central head of Clinical Support, and the local regional leadership team, align on a plan to achieve quarterly and annual nursing goals in accordance with regional targets in patient care, quality, and experience. Support the care team nurses with achieving these goals, to meet our high standards of patient care.
• In partnership with local leaders, support the recruitment and hiring of clinical staff, hiring for fit to our values, mission, and promote team diversity to ensure staff are reflective of the communities we serve, while developing a strong pipeline particularly for new centers.
• Prioritize clinical team member retention by creating an engaging culture that inspires commitment and encourages excellence and strives for equity and inclusion.
• Remain knowledgeable of industry standards and state regulations, and monitor and review best practices as necessary.
• Advise the regional and central nursing leadership teams about performance, and opportunities to improve care outcomes, quality, experience, and employee engagement.
• Collaborate with Central and Regional Leadership in implementation of clinical operational standards and processes to streamline operations and patient flow.
• Work with the clinical and leadership team to implement and execute new clinical services and programs, including addressing gaps and providing feedback on program improvement.
• Leverage central policies and procedures, and refine locally as needed, for improvement of patient flow and safety.
• Ensure the patient safety program goals and standards are executed consistently in the supported centers.

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement
• medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager