Mgr Catering Sales
About The Position
As a Catering Sales Manager, you will drive revenue through proactive sales efforts, secure new business, and maintain strong existing client relationships while ensuring exceptional execution of all events. This role is responsible for maximizing hotel profitability through strategic sales initiatives, contract negotiation, and seamless event delivery all while maintaining high levels of guest satisfaction. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Requirements
- Drive revenue through proactive sales efforts
- Secure new business
- Maintain strong existing client relationships
- Ensure exceptional execution of all events
- Maximize hotel profitability through strategic sales initiatives
- Contract negotiation
- Seamless event delivery
- Maintain high levels of guest satisfaction
- Prospecting, qualifying, and closing new business opportunities
- Respond to inquiries promptly
- Prepare customized proposals
- Negotiate catering contracts, meeting space, and hotel services
- Prepare and review contracts, Banquet Event Orders (BEOs), and banquet checks with accuracy
- Maintain detailed and up-to-date client information in CRM systems
- Generate monthly reports, forecasts, and performance insights
- Collaborate closely with internal departments
- Communicate event details and updates
- Guide clients through menu planning, event details, and logistics
- Coordinate with the Banquet team on food & beverage, setup, and décor
- Conduct site tours, familiarization events, and off-site presentations
- Represent the hotel at industry events and trade shows
- Oversee event execution
- Conduct pre-event inspections of function spaces
- Serve as the primary on-site contact during events
- Deliver high-touch client experience
- Resolve any issues in real time
- Monitor all phases of events (setup, execution, refresh, and breakdown)
- Ensure adherence to timelines, service standards, and operational procedures
- Conduct post-event follow-up
- Assess satisfaction
- Address feedback
- Secure repeat and referral business
- Support departmental initiatives including sales action plans, annual budgeting, and strategic planning
- Foster a collaborative, team-oriented environment
Responsibilities
- Develop and grow a diverse client base (corporate, social, associations, and group business) through proactive sales efforts, including prospecting, qualifying, and closing new business opportunities.
- Respond to inquiries promptly and prepare customized proposals in accordance with departmental guidelines.
- Negotiate catering contracts, meeting space, and hotel services within approved parameters; prepare and review contracts, Banquet Event Orders (BEOs), and banquet checks with accuracy.
- Maintain detailed and up-to-date client information in CRM systems; generate monthly reports, forecasts, and performance insights for assigned segments.
- Collaborate closely with internal departments to ensure all sales agreements are executed effectively; communicate event details and updates as needed to support operational success.
- Guide clients through menu planning, event details, and logistics, coordinating closely with the Banquet team on food & beverage, setup, and décor.
- Conduct site tours, familiarization events, and off-site presentations to showcase the property and drive new business; represent the hotel at industry events and trade shows.
- Oversee event execution, including pre-event inspections of function spaces to ensure all setups align with client expectations and hotel standards.
- Serve as the primary on-site contact during events, delivering high-touch client experience and resolving any issues in real time.
- Monitor all phases of events (setup, execution, refresh, and breakdown) to ensure adherence to timelines, service standards, and operational procedures.
- Conduct post-event follow-up to assess satisfaction, address feedback, and secure repeat and referral business.
- Support departmental initiatives including sales action plans, annual budgeting, and strategic planning as needed.
- Foster a collaborative, team-oriented environment through strong communication and coordination across all hotel departments.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
