Banquet Mgr/Catering Mgr

Allison Inn & Spa•Newberg, OR

1d•$70,000 - $75,000•Onsite

About The Position

The Allison Inn & Spa is Oregon Wine Country's first full-service luxury resort in the heart of the Willamette Valley. Meetings & Events at The Allison Inn & Spa has elegant, dedicated function space in the west wing. Reflecting the bounty of the Willamette Valley, our seasoned culinary team at JORY delivers an array of elegant foods featuring seasonal catering menus. At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence. The Allison Inn & Spa Standards of Excellence At all times, cultivate a welcoming environment for our guests: greet guests with a smile, learn and use guest names, welcome returning guests Thank guests and invite them to return Consistently demonstrate teamwork – sharing workload responsibilities with a positive attitude Maintain confidentiality: refrain from gossip, rumors or inappropriate workplace language Interact professionally at all times with guests, suppliers, and other employees Support management business decisions Learn and comply with The Allison Inn & Spa policies and procedures Follow all safety policies and procedures The banquet manager is a hospitality-minded individual with a personal and professional commitment to excellence, efficiency, and elevated service. They are responsible for leading, planning, and executing high-end private events that may include meetings, private receptions and dinners, weddings, corporate meals and functions, and galas. This role ensures that all events adhere to five-star service standards while maximizing efficiency and seamless execution with culinary team, service staff, and group sales staff. As a member of the food and beverage leadership team you are a critical contributor to the success of our business. You exude professionalism and are proactive, anticipatory, and ardently committed to our hospitality service standards.

Requirements

2+ years of food and beverage management experience in a hotel/resort setting preferred
2+ years of catering and events service experience, with luxury service standards preferred
Strong knowledge of multi-course plated service, bartending, and wine service
Ability to work all shifts when necessary, including days, mids, nights, weekends, and holidays
Ability to obtain both a food handlers card and OLCC permit
Strong leadership presence with the ability to inspire excellence
Exceptional interpersonal and communication skills in written and verbal communication
Basic knowledge of Microsoft office products and good computer skills
Experience with a POS system preferred, but not required
Ability to understand and apply labor and industry-specific laws and regulations
Successfully pass a pre-employment background investigation
Ability to stand and/or walk for long periods of time
Ability to lift/move up to 50 pounds
Ability to lift/move up to 100 pounds with assistance
Ability to work inside, outside, and at offsite locations when necessary
Standing and walking, with occasional bending, reaching, or kneeling
Ability to reach with hand and arms, sit, stand, walk, use stairways to climb throughout the property, be in refrigerated areas, and to talk or hear
Specific vision abilities required include close vision, color vision, distance vision, depth perception, and ability to adjust focus
The noise level is moderate
The work environment has frequent temperature swings as the employee moves between guest spaces, outdoors, and refrigerators for example

Nice To Haves

Experience with a POS system preferred, but not required

Responsibilities

Oversee the execution of all banquet style and catered functions, ensuring that service protocols, room layout, scheduled timeline, and atmosphere meet the luxury standards of The Allison Inn & Spa
Lead the banquet team members with effective recruitment and hiring, training and development, performance feedback, coaching and mentorship
Identify opportunities for department innovation, improvement, and growth; and proactively create solutions for challenges and problems
Perform in the capacity of any position supervised as needed
Have familiarity with Event Orders (EOs)
Keep excellent organization and order while multi-tasking and staying focused on service details in a fast-paced environment
Meet and greet group contacts - ensuring EO timelines and details are accurate; assist with set up needs, ensuring readiness for their program; exceed client expectations through anticipatory planning
Effectively communicate client and guest requests or changes to the appropriate outlets when necessary, which may include front desk, kitchen, restaurant/bar, housekeeping, sales, and spa
Coordinate EO details with kitchen chefs, banquet captains, and banquet team members
Lead and supervise the banquet team through a successful event - creating staff assignments, set and turnover lists, monitoring uniform and service standards, ensuring breaks are taken at appropriate times in absence of Banquet Captain
Ability to hold a pre-shift meeting with team members to review the EO, group resume, assignment list, set list, and timeline for the event in absence of Banquet Captain
Ensure all rooms are set by function start time and team members are in the correct place in line with the banquet department “15-minute ready rule”
Supervise and assist team members throughout events by working side by side for pre-event set up, event execution, and post event set- up and breakdown
Maintain impeccable cleanliness and organization
Ensure accurate configuration of the POS platform
Demonstrate a team-oriented attitude at all times while maintaining a positive and collaborative mindset
Possess a strong ability to work independently, efficiently, and productively
Ability to perform opening and closing responsibilities of the department
Supervise safe handling and proper storage of all banquet equipment
Develop and enforce operational policies and procedures consistent with standards of The Allison Inn & Spa
Follow all rules and regulations of The Allison Inn and Spa Food and Beverage Division
Adhere to all safety, sanitation, food preparation, food storage, and alcohol beverage control policies
Monitor budgets and financial performance of the department
Oversee inventory control, ensuring accurate tracking, cost efficiency, and alignment with financial goals
Write the department schedule
Supervise payroll processes, ensuring accuracy and compliance
Perform and oversee daily billing and billing adjustments
Perform and oversee the completion and distribution of daily event summary reports
Complete additional tasks as assigned by management