MFLC Regional Manager (Camp Lejeune, NC)

KBR•Marine Corps Base Camp Lejeune, NC

About The Position

The Regional Manager (RM) for the Military Family Life Counseling (MFLC) Program provides strategic, operational, and clinical oversight for MFLC services within an assigned geographic region. The RM ensures high-quality, compliant, and responsive counseling services for military members and their families and serves as the primary liaison between MFLC counselors, military installation leadership, and internal program leadership. Each Regional Manager oversees program activities across multiple installations in one of six regions and must reside within the assigned region to support effective engagement, on-site presence, and relationship building. The role is contingent on contract award and requires regional travel, including installation visits; occasional overnight travel may be necessary. The work combines remote work, administrative duties, and on-site installation engagement in a fast-paced, mission-driven environment supporting military members and families.

Requirements

Master’s degree in Counseling, Social Work, Psychology, Marriage & Family Therapy, or a related behavioral health field.
Current, unrestricted independent clinical license, such as LPC, LCSW, LMFT, or Psychologist.
At least 7 years of progressive experience in behavioral health, military support services, or human services programs.
At least 3 years of management or supervisory experience, preferably within a multi-site or regional program.
Demonstrated understanding of military culture, military family systems, and DoD environments.
Ability to travel as needed within the assigned region.
Must reside within the assigned region.
Strong leadership and problem-solving skills.
Excellent interpersonal, communication, and stakeholder engagement abilities.
Ability to balance operational, clinical, and administrative responsibilities.
High level of professionalism, discretion, and ethical judgment.
Proficiency with reporting tools, data tracking, and standard office software.

Nice To Haves

Prior experience with the MFLC program or other DoD behavioral health programs.
Experience managing geographically dispersed teams both virtually and on-site.
Experience working under government contracts.
Familiarity with clinical quality assurance processes and performance metrics.
Active or previous security clearance, or ability to obtain one.

Responsibilities

Provide leadership and oversight of MFLC operations across multiple military installations in the assigned region.
Ensure regional compliance with MFLC program policies, Department of Defense requirements, and contract performance standards.
Monitor and manage regional performance metrics, workload distribution, and service delivery outcomes.
Identify operational risks and implement corrective action plans as needed.
Support clinical quality assurance in coordination with Area Supervisors and Program Leadership.
Provide direct supervision to assigned Area Supervisors and/or MFLC staff.
Facilitate individual and group supervision calls.
Ensure counselors adhere to MFLC model standards, ethical guidelines, and scope-of-practice requirements.
Address client care concerns, critical incidents, and escalations in accordance with program protocols.
Promote best practices in non-medical counseling services for military populations and their families.
Collaborate with recruitment and credentialing teams to support regional staffing needs.
Assist with onboarding, orientation, training, and ongoing performance management of MFLC counselors.
Support counselor retention, engagement, and professional development.
Serve as the primary regional point of contact for installation leadership, military partners, and contracting stakeholders.
Build and maintain working relationships with commanders, family readiness staff, chaplains, and installation support agencies.
Represent the MFLC program at meetings, briefings, and regional events as required.
Prepare and submit required regional reports, documentation, and status updates.
Communicate program priorities, policy updates, and operational guidance to regional staff.
Participate in program planning initiatives and continuous improvement efforts.
Assist with MFLC team goal setting, including for Area Supervisors.
Approve Area Supervisors' team timesheets.
Monitor and provide oversight support to surge and on-demand events.