Meter Service Representative

natgridProd•Boston, MA

1d•Onsite

About The Position

This role involves a variety of meter reading and field collection activities, including shutting off meters, terminating services, and collecting customer payments. It also includes general shop work such as housekeeping, shipping, and deliveries. The position requires assisting with pipe fitting up to two inches and participating in two-person assignments. Driving company vehicles is a significant part of the daily duties. The role may involve handling hazardous substances and interacting with internal departments to ensure efficient processes. A culture of teamwork and collaboration is expected. Employees must be prepared for emergency call-outs and extended work hours during company emergencies. The position also requires obtaining gas pipeline operator qualification for career progression.

Requirements

High school diploma or the equivalent
Good mechanical aptitude and ability
High degree of dependability
Capable of exercising good judgment
Ability to perform physically demanding job-related activities
Ability to work a flexible schedule including shifts, weekends, evenings, and holidays
In a work day, must be able to climb 25-2500 stairs, walk 2 to 6 miles and kneel or bend for 20-60 percent of the day
Able to work within confined areas at times and in inclement weather and temperature extremes
Possess the ability to develop positive customer relations; anticipate, identify, respond to customer needs and facilitate customer loyalty
Able to drive a company car / large van or truck on a daily basis
Valid and clean driver's license and be an approved driver of Company vehicles
Pass Company physical and qualifying tests to enter Department
Successfully pass a criminal background check and required job assessment tests
DOT gas pipeline drug testing is a requirement for this position
Pass the Field Assessment Test

Responsibilities

All meter reading activities
Shut off meters as trained and qualified
Field collection activity including terminating service and/or collecting customer payments
General shop work (e.g. Housekeeping, junking, shipping, deliveries/pickups, etc.)
Assist in 2-person assignments as needed
Assist with pipe fitting up to 2 inches
Driving is a significant portion of the workday in various-sized company vehicles
May be required to handle substances considered hazardous under the U.S. Emergency Planning and Community Right to Know Law or the Massachusetts Right to Know Law
Interact with internal departments and company employees to ensure an efficient overall process
Promote a culture of teamwork, collaboration, and efficient resource utilization, both throughout the department and project teams
Respond to emergency call out and work extended and planned hours when company emergencies occur
Other duties as assigned
Obtain gas pipeline operator qualification for progression in this career