Field Service Meter Reader

Eversource Energy • Springfield, MA

1d • Onsite

About The Position

This is a Physical Job Opening for a Field Service Meter Reader in Springfield. The role involves reading meters using AMR (ERT) technology and manually, installing AMR devices, investigating problem devices, and verifying account information. It also includes collection duties such as attempting positive contact, processing electronic payments, locking meters for non-payment, and working with customers on payment arrangements. The position requires working from collection orders, established regulations, and potentially working with the Sheriff's office. Accurate completion of work orders, reporting unusual conditions, and immediate reporting of gas leaks and bypasses are essential. The role also requires safely operating a motor vehicle. This is a Safety Sensitive position and subject to random drug testing. Duties may be assigned in other Departments in accordance with the Labor Agreement. Emergency Response is a part of every employee's role, requiring assistance during emergencies outside of normal responsibilities, hours, and location.

Requirements

• Must possess a High School Diploma or GED
• Must pass mechanical comprehension test.
• Must pass DOT drug screen if not presently in a covered position
• Must possess and retain an unrestricted MA vehicle operator’s license and meet safe driver requirements
• Must have fitness and ability to perform assigned work
• Must have aptitude for figures and demonstrated competence in maintaining records
• Must have the ability to deal with customers tactfully and have a good appearance and habits
• Must be regular in attendance
• Must have the ability to perform assignments safely
• Must have the ability to keep required records
• Must live within 30 minutes from Springfield area work center.

Nice To Haves

• Eligible for automatic increases to Maximum Job Rate in accordance with the Labor Agreement.

Responsibilities

• Read meters using AMR (ERT) technology such as DCU Data Pak or Handheld reading device in accordance with daily meter reading schedule.
• Read meters manually, including Power Book accounts and record reads appropriately.
• Install Itron AMR devices on meter indexes.
• Accurately record meter number, read and ERT ID in handheld and program ERT.
• Investigate problem AMR devices to determine cause of problem and take appropriate action to correct.
• Verify account information such as meter number, meter read, location and size.
• Process meter reading route data using meter reading computer systems including upload and download.
• Perform other similar or related duties as assigned.
• Perform a variety of collection duties to attempt a positive contact which would include the customer making an electronic payment while at the door or locking the customer’s meter for non-payment.
• Work with the customer to agree on a payment amount and notify the customer to make arrangements with the Customer Contact Center on any overdue balance after the electronic payment is made.
• Work from collection orders, established regulations and moratorium rules, written and/or verbal instructions in performance of duties.
• Work warrants with the Sheriff’s office.
• Complete work order notating action taken and additional information as needed such as customer claiming protections.
• Complete necessary work order accurately.
• Report unusual conditions encountered and special instructions.
• Report gas leaks and bypasses immediately.
• Safely operate motor vehicle.
• Responding to emergency situations to meet customers’ needs.

Benefits

• Eligible for automatic increases to Maximum Job Rate in accordance with the Labor Agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED