Meter Service Field Technician

Montgomery County•Kettering OH 45432, OH

2d•Onsite

About The Position

Under general supervision, performs water and sewer service-related fieldwork for residences, businesses, and industries. This role involves direct customer contact in the field, responsibility for maintaining or terminating services, and resolving service-related issues. The technician will spend more than 50% of their time performing the material and substantial duties of the classification.

Requirements

Equivalent to high school diploma.
Two (2) years full-time work experience interacting with the public in a customer service environment.
Two (2) years mechanical or plumbing maintenance experience.
Must maintain a current, valid United States driver’s license with an acceptable driving record.

Nice To Haves

Must obtain and maintain a Certificate of Competency in Backflow from OTCO within two (2) years of hire.

Responsibilities

Performs fieldwork at residential, business, and industrial locations.
Meets with customers face-to-face to resolve water service-related issues.
Investigates possible leak situations.
Conducts final, annual, and special water meter readings.
Installs and removes water meters from residential and business locations.
Measures pipes and plumbing for compatibility with meter installation.
Inspects defective and malfunctioning meters.
Verifies that installations meet published rules and regulations.
Programs and installs residential and commercial automated meter reading equipment.
Performs on-site repairs where possible (e.g., meters, meter sets, curb boxes).
Verifies correct meter installation at contractor-installed locations.
Installs and repairs radio meters in residential, commercial, and industrial meter pits.
Works as a team in servicing or repairing large meters in some industrial environments.
Suggests general repairs to customers.
Terminates/resumes water service resulting from delinquent accounts or emergency situations.
Performs minor repairs to broken pipes, line leaks, curb boxes, and ford boxes.
Performs special service calls that do not require meter changes (e.g., low pressure or dirty water complaints).
Maintains service areas including meter pit lids and curb valve boxes.
Locates water mains, curb stops, ford boxes, and water services using metal detectors, utility locating equipment, and GPS equipment to mark/find services.
Cleans Ford boxes and curb boxes using a vacuum truck unit, hand tools, or other means.
Maintains accurate records of all work performed.
Communicates with office staff via cell phone, radio, in person, or in writing.
Utilizes a laptop or other computer to verify information, complete work orders, audit meter routes, prepare spreadsheets for billing, or update billing software.
Obtains meter readings through a laptop for automated meter routes, handheld device, or manually.
Tests meters for accuracy.
Repairs, cleans, and paints meters.
Rebuilds meters and installs new radio transmitters.
Programs and records meter information.
Assists with maintaining shop area, crew/brake room, and meters/parts inventories.