Meta Merchandising and Support Representative

ActionLink • ID - BOISE, ID

11d • Hybrid

About The Position

The Meta Merchandising and Support Representative is a hybrid role combining in-store merchandising execution with remote L2 support center and quality control work. Approximately 70% of the role is spent merchandising Meta products at assigned retail locations, while the remaining time is spent working remotely from a home office on troubleshooting, case management, and quality control.

The position is part-time, scheduled for 20–24 hours per week. In-store work is required on Monday, Wednesday, and Thursday at assigned retail locations between 8:00 a.m. and 5:00 p.m. Remote support work is flexible around field visits. The position territory is Boise, Idaho 83709, with a stated 30–60 mile radius.

Requirements

• Electronics Merchandising Specialist experience or equivalent.
• Demonstrated customer service aptitude, with a focus on follow-up and achieving complete resolution.
• Ability to troubleshoot complex functional displays, determine root-cause problems, and provide solutions.
• Excellent verbal and written communication skills.
• Proven time management and organization skills.
• Proficiency in Microsoft Office.
• Willingness and ability to work in the field and remotely.
• Ability to travel as needed by vehicle.
• Ability to use a computer, phone, and other standard office equipment.
• Mobility and ability to sit or stand for up to eight hours.
• Ability to lift up to 30 pounds.
• Basic understanding of and ability to use power and handheld tools.

Responsibilities

• Execute merchandising and display maintenance for Meta products.
• Ensure displays are functional, powered, priced, and compliant.
• Install, troubleshoot, and maintain displays.
• Validate inventory and maintain presentation standards.
• Conduct store visits, including audits and signage updates.
• Build relationships with retail teams.
• Complete reporting and submit photos.
• Provide remote troubleshooting support.
• Respond to inquiries by phone and email.
• Own issue resolution and documentation.
• Perform quality control audits.
• Support surveys, instructions, and materials planning.
• Monitor parts and communicate trends.
• Travel between retail locations as needed by vehicle.

Benefits

• 401(k) retirement savings plan option with company match.
• Travel reimbursement for store-to-store drive time and mileage assistance.
• Company-provided laptop and monthly internet/phone stipend.
• Paid training.
• Paid time off and paid holidays.
• Special incentive after 45 days.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed