Mesero(a) Servicio a la Habitacion - Condado Vanderbilt Hotel

The Condado Collection•San Juan, PR

5d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. The Condado Vanderbilt is the standard of excellence for luxury resorts in San Juan and the Caribbean. Originally built in 1919, and restored to its distinguished grandeur, it offers unsurpassed gastronomy, exquisite rooms and suites, and personalized service. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We are confident that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Hospitality and guest service oriented.
Previous experience in Food and Beverage, In-Room Dining, Room Service, or restaurant service, preferably.
Ability to handle difficult situations effectively and professionally.
Excellent communication and customer service skills.
Ability to work in a dynamic and fast-paced environment, maintaining attention to detail.
Ability to carry trays, push service carts, and remain standing or walking for extended periods.
Availability to work flexible hours, including nights, weekends, and holidays.
Commitment to providing exceptional guest experiences and maintaining high standards of luxury hospitality.
Ability to lift up to 25 pounds.
Flexibility to work different shifts as operational needs require.
Full command of Spanish and English languages (bilingual).

Responsibilities

Receive and attend to guests in a cordial, professional, and courteous manner, anticipating and responding to their needs to ensure an exceptional service experience.
Take, deliver, and serve food and beverage orders accurately and efficiently in rooms and designated hotel areas.
Demonstrate a complete knowledge of all menu items, including ingredients, preparation methods, accompaniments, and beverage options.
Answer guest questions about the menu and offer recommendations clearly and professionally.
Follow established service standards and procedures to ensure a consistent and high-quality experience.
Prepare, organize, and maintain service stations clean, stocked, and ready for operation.
Verify that assigned stations, equipment, and service areas are properly stocked and in optimal condition before, during, and after service.
Properly use the tools and equipment necessary for service, including trays, order pads, corkscrews, and other related utensils.
Monitor inventory levels and promptly communicate replenishment needs to the supervisor.
Maintain the security and proper storage of liquors, wines, beers, beverages, equipment, and supplies.
Perform cashier duties accurately, including processing payments, reconciling transactions, resolving discrepancies, and safeguarding assigned funds.
Complete opening and closing tasks according to department procedures.
Comply with all food safety, sanitation, quality, and brand standards.
Follow all company safety policies and procedures, immediately reporting accidents, injuries, hazards, or unsafe working conditions.
Complete all required training and certifications for the position.
Maintain positive working relationships with colleagues and other departments, collaborating to achieve common team goals.
Maintain a clean and professional personal appearance and uniform at all times, protecting the confidentiality of company and guest information.
Perform other reasonable tasks and responsibilities assigned by management or supervision.