Mesero(a) - 1919 Restaurant at Condado Vanderbilt Hotel

The Condado Collection•San Juan, PR

2d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, from classic and modern luxury hotels to restaurants and entertainment. The Condado Vanderbilt is the standard of excellence for luxury resorts in San Juan and the Caribbean. Originally built in 1919, and restored to its distinguished grandeur, it offers unsurpassed gastronomy, exquisite rooms and suites, and personalized service. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We are confident that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Hospitality-oriented
Previous experience as a waiter/waitress or in a similar role in a Fine Dining environment
Ability to handle difficult situations effectively
Ability to work quickly and efficiently, especially under pressure
Must be able to lift up to 25 pounds.
Flexibility to work various shifts, including nights, weekends, and holidays
Fully bilingual (Spanish and English).

Responsibilities

Welcome and acknowledge all guests according to restaurant standards, anticipating and fulfilling guests' service needs.
Serve food and beverage orders to all guests.
Complete designated cashier reports, resolve any discrepancies, and turn in receipts and cash balance.
Anticipate and communicate restocking and/or equipment needs.
Knowledge of Steps of Service (Fine Dining Standards).
Ensure security of all liquors, beers, wines, coolers, cabinets, and storage areas.
Complete closing duties.
Prepare and maintain cleanliness and condition of service area and restaurant.
Ensure compliance with quality expectations and standards.
Review assigned station prior to opening for cleanliness of tables and chairs, and proper setup of all table amenities.
Have necessary equipment to work: tray, pen, corkscrew, etc.
Know all menu items, their garnishes, contents, and preparation methods.
Be prepared to answer guest questions about the menu accurately and concisely.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to supervisor.
Complete safety training and certifications.
Develop and maintain positive working relationships with others, support team to achieve common goals.
Ensure uniform and personal appearance are clean and professional.
Maintain the confidentiality of proprietary information.
Perform other reasonable tasks as requested by supervisors.