20227 - IT Technician II

Hyundai Autoever America•Savannah, GA

2d•Onsite

About The Position

We seek a skilled and enthusiastic individual to join our dynamic IT team as a "MES Technician II." In this role, you will assume a crucial responsibility by overseeing and evaluating MES Systems and equipment throughout our Automotive Manufacturing plant in HMGMA Savannah, GA. Your primary focus will involve delivering Level 1 support to ensure uninterrupted production operations at HMGMA Savannah, Georgia. This is an opportunity to contribute significantly to our ongoing success and maintain the seamless functioning of our production processes.

Requirements

High School diploma or Equivalent
Computer Technical Courses
3+ years of IT experience
Ability to support 24 X 7
Ability to work overtime.
Proficiency with Microsoft Office.
Excellent Analytical Skills and problem-solving skills.
Proficient in MS Word, Excel & PowerPoint.
Knowledge of Windows OS & Server Operations.
Ability to read and follow complex work instructions.
Must possess critical listening skills to discern end-user concerns/issues.
Ability to communicate well in both written and verbal form.
Ability to think logically, analyze issues, and implement countermeasures.
Ability to plan, organize, and coordinate work assignments.
Intermediate computer knowledge
Intermediate knowledge of Windows server operations
Intermediate proficiency with Microsoft Office

Nice To Haves

Certifications Preferred: A+, Microsoft Certifications (MCPD, MCITP, MCTS).
Some technical experience troubleshooting computers or electronic equipment is a plus.
Experience in a manufacturing environment is a plus.
CompTIA+, a plus certification preferred.

Responsibilities

Monitor and respond to problems with MES computer systems, including covering phone calls and radio calls from production and maintenance.
Complete periodic checklists regarding MES computer systems.
Promptly respond to and resolve issues and requests as they arise.
Work with other Analysts and MES team members to resolve issues.
Escalate issues as per MES escalation standards.
Work in both a control room and on the plant floor.
Work overtime as needed to support production as well as projects.
Reconfigure and replace computers, scanners, and printers as they fail.
Attend some holidays and the summer shutdown period to perform preventative maintenance of computers and MES equipment throughout the plant.
Assist customers with installations and modifications regarding MES systems, including computer installation, scanner installation, and computer repair.
Monitor and troubleshoot GMES application - Level-I support.
Troubleshoot and fix hardware such as Computers, Printers, and Scanners (Auto1-D, 2-D, and both handheld & wireless).
Assist in installing computers, printers, and scanners.
Intermediate install & troubleshooting knowledge within network configuration for computers, printers, and scanners.
Intermediate GMES Application monitoring.