IT Technician II

Lennar•Miami, FL

6d•Onsite

About The Position

The Onsite IT Technician II provides intermediate technical support for Lennar Associates. This role involves assisting users with hardware and software issues, managing data systems, and supporting internal client relationships. The Onsite IT Technician II will troubleshoot and resolve technical problems, ensuring timely and effective service. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

Requirements

Understanding of technology standards with minimal supervision.
Ability to perform structured work assignments.
Proficient in troubleshooting IT issues.
Good communication and problem-solving skills.
Ability to recognize and escalate issues appropriately.
High school diploma required or GED is required
Minimum 3+ years of relevant experience.

Nice To Haves

Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred.

Responsibilities

Provide advice and assistance to users to resolve hardware and software issues.
Assist in managing internal client relationships by carrying out more complex requests and providing consistent, proactive communication to maintain a high level of service.
Produce, update, and provide best practice support documentation.
Provide deeper incident summaries and propose solutions.
Troubleshoot and resolve computer workstation issues.
Enact manufacturer's warranties for equipment repair.
Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details.
Help different divisions prepare and coordinate project plans for the installation of technology equipment.
Resolve printer and copier issues across the division.
Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs.
Maintain, upgrade, install, replace hardware, and software as required.
Report instances of server downtime and LAN/WAN connectivity issues immediately.
Perform basic troubleshooting on LAN/WAN connectivity under guidance.
Provide weekly status reports summarizing activities and outstanding issues.
Monitor and assist with coordinating third-party support contractors.
Perform other duties as assigned by the Onsite IT Manager.