Merrill Market Supervision Manager

Bank of America•Tampa, FL

About The Position

The Market Supervision Manager (MSM) supports Merrill Wealth Management Market Executives in their managerial and supervisory responsibilities by managing delegated compliance, administrative, and business functions for parent and associate offices. The role supports business objectives and market profitability by influencing Financial Advisor business practices to minimize regulatory, financial, and reputational risks while protecting the Firm, growing the business, and serving clients. The MSM is a member of the Market Leadership Team alongside the Market Client Relationship Manager. The role operates independently or with minimal guidance, while keeping the Market Executive and Division Supervision Executive informed on significant matters and determining when the Market Executive should be directly involved. The MSM monitors advisor and client activity, including financial transactions, coaches advisors and market personnel, ensures advisors are properly licensed, responds to regulatory inquiries, and resolves client concerns or complaints. Merrill describes its work culture as committed to in-office attendance, with flexibility based on role-specific considerations. Internal employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

Currently hold SIE, Series 7, Series 66 (or Series 63 and Series 65), and Series 9 and Series 10 (or Series 8), or equivalent licenses.
Hold Series 3 and Series 31 licenses if warranted.
At least 5 years of professional experience.
Demonstrated ability to manage risk and make sound decisions, with a deep understanding of industry regulations, supervisory requirements, policies and procedures, wealth management concepts, and financial services products.
Ability to discuss client needs and concerns and coach Financial Advisors to align suitable, controlled solutions with client goals.
Strong understanding of the firm’s client-centric strategy.
Strong interpersonal skills to coach Financial Advisors on mitigating risk through segmentation, disciplined investment practices, and documentation.
Strong analytical skills to identify trends and root causes and effects, and implement improved processes to mitigate risk.
Demonstrated effective leadership through clear communication and collaboration, making sound decisions with courage and conviction.
Strong time-management and organizational skills, with the ability to prioritize appropriately.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Market Supervision Manager experience or completion of Merrill’s Office Management Team Associate Development Program.

Responsibilities

Manage delegated compliance, administrative, and business functions related to the Market Executive’s managerial responsibilities for parent and associate offices.
Work independently or with minimal guidance, keep the Market Executive informed about significant matters, and determine when the Market Executive should be directly involved.
Monitor advisor and client activity, including financial transactions, to ensure compliance with firm and regulatory requirements and minimize risk.
Coach advisors in supporting company strategy and growing their businesses.
Perform, monitor, and demonstrate adherence to internal and external standards, policies, laws, rules, and regulations related to client advice and recommendations, sales practice activities, and market personnel conduct.
Manage day-to-day Financial Advisor business needs while ensuring adherence to bank compliance policies and procedures.
Coach Financial Advisors, Client Associates, and other market personnel to promote adherence to policies and procedures governing sales practice conduct.
Partner with Financial Advisors, Client Associates, and other market personnel to manage risks associated with business growth initiatives and ensure alignment with the bank’s enterprise risk appetite.
Ensure Financial Advisors are properly licensed.
Respond to regulatory inquiries and resolve client concerns or complaints.
Keep the Market Executive and Division Supervision Executive informed on significant matters.