Merchant Support Specialist-Payment Processing

Millennium Systems International•Parsippany-Troy Hills, NJ

23h•Remote

About The Position

Millennium Systems International is seeking a Merchant Support Specialist to join their MeevoPay Merchant Services Team. This remote role involves providing technical support to clients using MeevoPay, MSI's credit card processing solution. The specialist will assist clients transitioning from third-party vendors, troubleshoot issues, and manage inquiries via phone, email, or ticketing systems. A key part of the role involves using Salesforce to manage tickets, enter client data, and document solutions. The ideal candidate will possess strong problem-solving skills and the ability to guide clients through technical challenges, ensuring timely and professional resolutions. Collaboration with colleagues and other departments is essential for delivering superior customer service.

Requirements

BS/BA degree preferred
Previous experience in electronic payment processing customer support role with knowledge of payment processing systems and technologies OR previous experience in beauty/wellness industry
Previous experience providing support remotely via phone
Excellent communication and interpersonal skills
Excellent problem-solving skills
High computer literacy and ability to learn new software
Ability to address difficult or complex customer scenarios with professionalism
Ability to multitask

Responsibilities

Provide support to clients transitioning from third-party vendors to MeevoPay.
Assist with related merchant inquiries and troubleshoot issues.
Address and resolve inbound client inquiries and issues via phone, email, or ticketing systems.
Utilize Salesforce to manage and create new tickets for all incoming inquiries.
Accurately enter client details into database.
Update existing tickets when applicable.
Understand and provide guidance on clients’ technical issues using problem solving.
Document solutions in Salesforce and provide dependable and timely resolutions to clients.
Provide timely follow-up to resolve client inquiries.
Handle client complaints respectfully and professionally.
Work with colleagues and other departments to provide superior customer service.