Merchant Success Manager – 3PL Fulfillment (Bilingual in Korean)

CTK USA INC•Ontario, CA

13h•$20 - $28•Onsite

About The Position

CTK USA, Inc. is seeking a Merchant Success Manager to oversee client orders, inbound shipments, and warehouse operations in a fast-paced third-party logistics (3PL) environment. The role is the primary point of contact for clients and supports account management through proactive communication, order tracking, issue resolution, and relationship building. The position coordinates order fulfillment, monitors shipment milestones, maintains accurate system updates, arranges transportation logistics, collaborates with warehouse and operations teams, and resolves discrepancies. It also includes developing standard operating procedures (SOPs), onboarding new customers, processing orders through warehouse management systems (WMS), managing high-volume communications, and providing customer service to support client satisfaction and retention. The role is full-time and in person in Ontario, California. English and Korean fluency are listed as requirements, although the summary describes Korean proficiency as a plus rather than required.

Requirements

Fluency in English and Korean is listed under Requirements.
At least 3 years of 3PL experience.
At least 3 years of warehouse management system (WMS) experience.
Strong logistics background.
Customer service or account management experience.
Excellent organizational and communication skills.
Ability to manage multiple priorities in a collaborative environment.

Nice To Haves

Korean language proficiency is described in the job summary as a plus, though the Requirements section lists English and Korean fluency.

Responsibilities

Coordinate client orders and inbound shipments end to end, overseeing them through completion.
Communicate clearly with internal teams and customers, providing detailed information and updates.
Monitor orders and inbound shipments and keep customers informed of progress.
Update milestones accurately and promptly in company systems to support file closure and invoicing.
Coordinate confirmations, arrange trucker pickups, and manage container gate-ins within established deadlines.
Build and maintain customer relationships and provide high-quality customer service.
Collaborate with customers and operations teams to develop solutions and deliver customer service.
Develop and maintain standard operating procedures (SOPs) and train new customers on systems.
Manage high volumes of inbound and outbound emails, messages, and phone calls.
Assist warehouse operations with data entry, label preparation, systemic order processing, and troubleshooting.
Work with team members and superiors to support workflow and timely task completion.
Document discrepancies and communicate findings to relevant parties for resolution.
Perform additional duties as assigned.