3PL Client Account Manager | Merchant Success (Bilingual in Korean)

CTK USA INC•Ontario, CA

12h•$20 - $28•Onsite

About The Position

CTK USA, Inc. is seeking a 3PL Client Account Manager to oversee client orders, inbound shipments, and warehouse operations in a fast-paced 3PL environment. The role is the primary point of contact for clients and is responsible for proactive communication, order tracking, issue resolution, relationship building, and delivering customer service that supports client satisfaction and retention. The position coordinates order fulfillment and shipment milestones, maintains accurate system updates, arranges transportation logistics, and collaborates with warehouse and operations teams to resolve discrepancies. It also involves developing and maintaining SOPs, training systems for new customers, onboarding support, processing orders through warehouse management systems, and managing high-volume communications. The role is performed in person in Ontario, California.

Requirements

At least 3 years of 3PL experience.
At least 3 years of warehouse management system (WMS) experience.
Fluency in English and Korean.
Strong logistics background.
Customer service or account management experience.
Excellent organizational and communication skills.
Ability to manage multiple priorities in a collaborative environment.

Responsibilities

Coordinate client orders and inbound shipments from start to completion.
Communicate clearly with internal teams and customers, providing detailed information and updates.
Monitor orders and inbound shipments and keep customers informed of progress.
Enter accurate and timely milestone updates in systems to support file closure and invoicing.
Coordinate confirmations, arrange trucker pickups, and manage container gate-ins within established deadlines.
Build and maintain customer relationships while providing excellent customer service.
Collaborate with customers and operations to develop solutions and deliver customer service.
Develop and maintain standard operating procedures and provide systems training for new customers.
Manage a high volume of inbound and outbound emails, messaging-app communications, and phone calls.
Coordinate with warehouse operations on data entry, label preparation, system order processing, and troubleshooting.
Work with team members and superiors to support workflow and timely task completion.
Document discrepancies and communicate findings to relevant parties for resolution.
Perform additional duties as assigned.