Merchant Services Virtual Payment Advisor

PNC•Unknown Location (99999), TX

6d•Hybrid

About The Position

This is a sales position. The ideal candidate will have a proven track sales record in Merchant Services and Treasury Management products to small businesses. Bilingual Spanish preferred but not required. As a Virtual Payment Advisor (VPA), you’ll be part of a team of self-motivated, high achieving sales professionals. You will prospect and discuss Merchant Service and Treasury Management products with small businesses up to 2MM in annual revenue. Some VPAs work virtually with branch managers and staff in assigned territories to get leads and then sell MS and TM products through to activation. Other VPAs will work on the queue line taking calls and selling MS and TM products through to activation. VPAs will be on and off camera throughout the day and must always be camera ready. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Proven track sales record in Merchant Services and Treasury Management products to small businesses.
Must always be camera ready.
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Bilingual Spanish preferred but not required.
Client Outreach
Content Development
Credit Products
Customer Engagement
Customer Loyalty
Customer Solutions
Identifying Sales Opportunities
Small Businesses
Addressing Customer Needs
Business Acumen
Client Relationship Management
Customer Experience Management.
Decision Making and Critical Thinking
Effective Communications
Interpersonal Relationships
Knowledge Of Customers
Selling.
Tech Savvy
Understanding Customer Needs
Spanish Speaking - Preferred

Responsibilities

Positions payment solutions inclusive of card processing and cash management solutions.
Responsible for acquisition and growth of new and/or existing clients through direct marketing and branch distribution network.
Acquires, expands and retains client relationships by presenting a full range of PNC solutions focused on clients payments needs during each customer interaction.
Provides recommendations and insights that support engagement, loyalty and financial well being through each interaction.
Identifies and implements innovative solutions relevant to the the clients processing and cash management needs to support long term growth and retention.
Builds an effective internal network within the branch distribution enterprise in order to actively acquire new clients along with expanding existing clients.
Demonstrates effective conversation to support the CARES model and educate clients based on their expectations.
Effectively executes on contact management strategy by utilizing available tools and resources.
Regularly meets with internal business partners to communicate and review pipeline management and accountability to the results of the business.
Develops a full understanding of the complex payments landscape in order to engage effectively with the client and internal partners, while focusing on risk exposure based on industry modeling.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.