Merchant Support Specialist-Payment Processing
About The Position
Millennium Systems International is seeking a Merchant Support Specialist to join their MeevoPay Merchant Services Team. This remote role involves providing technical support to clients using MeevoPay, MSI's credit card processing solution. The specialist will assist clients transitioning from third-party vendors to MeevoPay, troubleshoot issues, and manage inquiries via phone, email, or ticketing systems. The position requires utilizing Salesforce for ticket management and client data entry, understanding and guiding clients through technical issues, documenting solutions, and ensuring timely resolutions and follow-ups. The role also involves handling client complaints professionally and collaborating with colleagues and other departments to deliver superior customer service.
Requirements
- BS/BA degree preferred
- Previous experience in electronic payment processing customer support role with knowledge of payment processing systems and technologies OR previous experience in beauty/wellness industry
- Previous experience providing support remotely via phone
- Excellent communication and interpersonal skills
- Excellent problem-solving skills
- High computer literacy and ability to learn new software
- Ability to address difficult or complex customer scenarios with professionalism
- Ability to multitask
Responsibilities
- Provide support to clients transitioning from third-party vendors to MeevoPay. Assist with related merchant inquiries and troubleshoot issues.
- Address and resolve inbound client inquiries and issues via phone, email, or ticketing systems
- Utilizing Salesforce to manage and create new tickets for all incoming inquiries. Accurately enter client details into database. Update existing tickets when applicable
- Understand and provide guidance on clients’ technical issues using problem solving
- Document solutions in Salesforce and provide dependable and timely resolutions to clients
- Provide timely follow-up to resolve client inquiries
- Handle client complaints respectfully and professionally
- Work with colleagues and other departments to provide superior customer service
Benefits
- Paid Time Off (PTO) and Holidays
- Medical, Dental, and Vision Benefits
- Life Insurance
- Accidental Death & Dismemberment (AD&D)
- Long-Term and Short-Term Disability Insurance
- 401(k) Retirement Plan with 100% match on up to 4% of contributions
- Unlimited access to Udemy’s online courses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
