Merchant Services Delivery Lead

Bank of America•Charlotte, NC

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost. Overview: This role is responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program. Key responsibilities include communicating the work objectives, coordinating delivery, managing risks, ensuring compliance to standards, and providing end to end visibility into the health of the deliverables. This role ensures execution and delivery meets the client’s expectations in terms of the functionality, quality, timeline and cost. They facilitate sync points across multiple organizations to enable delivery.

Requirements

5+ years of experience in Project Management
Strong understanding of Project lifecycle (planning → execution → delivery)
Hands-on experience with Jira / Agile boards
Moderate experience with MS Project, Excel, PowerPoint
Ability to successfully track deliverables, dependencies, risks, and KPIs
Experience managing risk and issuing resolutions
Must be able to work across multiple technology, risk, and business teams
Stakeholder management- work with senior leadership and multiple business lines
Present complex info clearly to leadership
Cross-functional coordination- align tech, risk, compliance, and business teams
Change management- support adoption of new systems/processes
Strong problem-solving & adaptability skills, must be able to handle shifting priorities and ambiguity

Nice To Haves

Payments Experience
Point of Sale Experience

Responsibilities

Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
Manages coordination of delivery and dependencies across multiple teams
Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Supports resource planning for delivery and execution
Ensures adherence with Enterprise Change Management standards
Coordinate and facilitate routines to support delivery (for example, kick offs, status reviews, stakeholder meetings, change controls, tollgates, and so on)
Plan and coordinate delivery and dependencies across multiple teams
Facilitate dependency management/risk management/impediment removal for the defined deliverables
Promote/facilitate communication and collaboration across organizations to support the deliverable completion and timeline
Gather/facilitate status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule
Ensure that execution is aligned with deliverable requirements by working with the sponsor/stakeholders.
Ensure deliverables comply with Enterprise Change Management standards
Support resource planning for delivery/execution