Merchant Services Cnslt III

Old National Bank•Nashville, TN

1d•$60,000 - $121,300•Onsite

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

Bachelor’s degree or H.S. Diploma/GED with equivalent experience.
5 years of Merchant Services experience preferred in/with Healthcare clients.
5 years of sales/business development experience preferred.
Sufficient and demonstrated knowledge and understanding of Merchant Services solutions and competitive practices.
ETA-CPP Certification preferred or commitment to obtain certification.
Demonstrated ability to develop strong working relationships with clients and internal partners.
The ability to work with multiple clients simultaneously, managing time in a fast-paced environment and applicable resources to ensure work is completed efficiently and within established timeframes, managing projects efficiently and effectively.
Effectively manage and deepen complex, specialized and elite client relationships within portfolio. This includes but is not limited to providing a superior and world class level of client service, conducting regular meetings and calls with clients to review pertinent information for current and future planning, being the product partner/specialist/liaison in client meetings and product delivery, and continuing to understand and provide new strategies and solutions designed to meet the best interests of the client as their needs change and evolve.
Strong problem-solving and critical thinking aptitude; thorough and timely follow-up skills with the ability to make independent decisions based on researched conclusions.
Excellent written and oral communication skills; able to communicate effectively with all levels in and outside of the organization.
Ability to work well with others in a collaborative environment as well as the ability to work independently with little supervision or day-to-day guidance.
Fluent with Microsoft Office programs, Salesforce, as well as unique Merchant Services software/system knowledge.
Position may require the need to travel to other Old National, prospect, new, or existing client or meeting locations.
Remain agile by quickly modifying daily behavior, leveraging resources, and trying new or flexible approaches to effectively recommend and embrace change.

Nice To Haves

ETA-CPP Certification preferred or commitment to obtain certification.

Responsibilities

Calling on and recognizing business customers’ needs while selling the appropriate Merchant Services products.
Referring bank products and working with appropriate businesses and departments in completing proposals to win small and large business accounts.
Generating new revenue and developing Merchant Services relationships with new and existing clients in an assigned commercial banking segment.
Partnering with Commercial Relationship Managers (Corporate, Specialty, Commercial, Business Banking, etc.) and other internal business partners to advise on Merchant Services solutions, pricing and risk for clients and prospects.
Building a book of business by finding new clients, prospecting new relationships, maintaining and cross-selling ONB products and services to existing clients.
Working closely with commercial clients to understand their business, optimize credit card acceptance and minimize risk exposure.
Devising and executing plans to achieve sales goals and drive merchant fee income to the assigned segment and territory.
Performing and leading either new or existing client call preparation, proposal generation, presentations, relationship reviews, as well as client pricing and industry trend analysis.
Demonstrating proficiency in knowledge of all Merchant solutions and their benefits to clients/prospects.
Working jointly with cross-functional team and assisting in overall solution development and value proposition.
Persuasively communicating Old National’s value-add proposition to both internal and external clients to influence sales outcomes.
Understanding the competition capabilities/gaps and how to position Old National.
Reviewing sales goals with RMs and other calling (or internal) partners to ensure they are aware of strategies and calling plans.
Attending prospecting, new or existing client calls virtually and in-person as well as client events, board meetings (would present and serve as a resource for the client during the client’s board meetings).
Participating in relevant and related business conferences to ensure up-to-date industry knowledge.
Demonstrating the successful expansion of existing relationships, management of risk, responsiveness to client needs, and independent execution of client calls on assigned portfolio of relationships.
Participating, coordinating and contributing to deliver an exceptional experience for internal and external clients.
Submitting all forms and information required to set up and onboard Merchant products/services.
Fostering a spirit of teamwork and cooperation across business lines.
Educating and advising RMs and other calling partners of new Merchant products and initiatives.
Maintaining lines of communications with RMs and other calling partners individually and as a group, including new product developments, pipeline and calling strategies.
Partnering with RMs and other calling partners to provide recommendations on sales opportunities to include Merchant sales to new prospects and cross-sell Merchant Services to existing Commercial clients.
Facilitating Merchant Services related communications to new or existing clients and conducting client reviews (minimum annually).
Working closely with assigned Merchant Support Specialist to ensure excellent client service on an on-going basis.
Developing an understanding and knowledge of internal resources for accurate response to client issues.
Taking ownership and delivering timely resolution of escalated client issues by coordinating with the Merchant Support Specialist.
Communicating recurring or serious product issues to the Merchant Services Manager and recommending viable solutions to improve client experience.
Understanding and communicating implementation/onboarding timeline to align with client expectations and tracking implementation progress.
Ensuring proper account documentation, including accurate pricing and ongoing reporting and audit requirements.
Training clients on various Merchant Services products if needed.
Delivering an excellent client experience and enhancing Old National’s brand in the marketplace.
Mentoring and serving as subject matter expert amongst other MSCs on the team (as appropriate).