Merchant Services Analyst

Windcave•Ontario, ON

10h•Hybrid

About The Position

Windcave is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions in E-commerce, Cashless Parking and Vending, and Retail Terminals to clients across the globe. Processing over US$70 Billion worth of transactions per year, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific. Headquartered in Auckland, New Zealand, we have an impressive global network operating out of 14 locations including the US, UK, Australia, Singapore and Canada. We are looking for an energetic Merchant Services Analyst who enjoys a varied and fast pace environment.

Requirements

2 to 3 years of experience with banking /merchant services
Bachelor’s degree in finance, fintech, or related field
Can work full-time
Excellent communication skills
Strong customer services skills
Excellent analytical and problem-solving skills
Attention to detail

Nice To Haves

Knowledge of AML/KYC ideal but not mandatory

Responsibilities

Make sound merchant application decisions based on credit checks and quality analysis
Responsible for end to end customer due diligence (CDD)
Responsible for provisioning of acquiring services in the system
Maintain a good working knowledge of Scheme rules and processes including settlement and charge-back.
Timely processing and resolution of issues (raised through tickets) related to Credit/Merchant Services
Work efficiently, accurately and consistently to defined processes
Build strong working relationships with internal and external stakeholders
Assist Enterprise customers with custom reporting and analysis
Monitor and evaluate existing credit/merchant service accounts to ensure they meet the terms of application
To complete different checks (Credit, ID) as part of application processing and able to take strong view on risk and compliance for adherence.

Benefits

Competitive salary
Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday)
Flexible working hours
Career development and long-term career opportunity
Discounted health insurance (depending upon eligibility)
Diverse, energetic and friendly team environment
A supportive and inclusive environment
Career development and learning opportunities
Exciting and challenging projects
On going training and support