Merchant Services Account Manager

Wells Fargo•Minneapolis, MN

1d•Hybrid

About The Position

Wells Fargo is seeking a Merchant Services Account Manager to support our government portfolio. In this role, you will: Provide strategic account management for a designated portfolio of customers in the payments processing industry, delivering deep subject matter expertise and high-touch servicing to ensure client satisfaction and retention. Achieve companywide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction Establish and maintain a sound internal partnership with respective teams through on-going collaboration and communication Prepare and deliver quarterly business reviews and analysis on strategic client relationships, as well as provide compelling industry updates to support client’s merchant processing environment. Guide Merchants through complex projects and compliance mandates Be a subject matter expert (and stay updated) on all merchant services products and the associated processes to support them. Act as a principal point of contact for all servicing and operational matters to internal partners, and as the primary servicing contact for the client relationship on behalf of Merchant Services Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Requirements

2+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience in merchant services/card business
Proven ability to execute in a fast-paced environment
Excellent verbal and written communication skills
Experience presenting complex information to prospects and clients
Ability to manage competing priorities

Responsibilities

Provide strategic account management for a designated portfolio of customers in the payments processing industry, delivering deep subject matter expertise and high-touch servicing to ensure client satisfaction and retention.
Achieve companywide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
Establish and maintain a sound internal partnership with respective teams through on-going collaboration and communication
Prepare and deliver quarterly business reviews and analysis on strategic client relationships, as well as provide compelling industry updates to support client’s merchant processing environment.
Guide Merchants through complex projects and compliance mandates
Be a subject matter expert (and stay updated) on all merchant services products and the associated processes to support them.
Act as a principal point of contact for all servicing and operational matters to internal partners, and as the primary servicing contact for the client relationship on behalf of Merchant Services
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals