Merchant Customer Service Specialist I

M&T Bank • Williamsville, NY

33d • $21 - $34 • Onsite

About The Position

Act as the primary customer service contact in the Merchant Customer Service phone queue for in-bound customer/client calls, solving problems and answering inquiries for all merchant services' products, utilizing excellent oral and written communication skills.

Requirements

• Associate’s degree and a minimum of 1 year customer service/computer or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service/computer or related work experience.

Responsibilities

• Receive incoming customer client calls using excellent customer service and telephone skills.
• Answer inquiries and resolve customer issues for all merchant services’ products.
• Uses 14 to 15 related software's, mainframe applications for servicing clients.
• Understand Processing on 6 different Merchant processing platforms.
• Answer Specialized Chargeback questions.
• Work directly with external business and corporate customers, sales representatives and Merchant Services operational staff to resolve product issues, customer problems and more complex inquiries.
• Identify and monitor clients daily for Fraud or High risk processing.
• Make recommendations on account adjustments, fees and waivers to client accounts.
• Technical trouble shooting of equipment and assessment, preparation and ordering of replacement equipment for the client.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree