Customer Service Specialist I

Aon Corporation • Virtual, TX

1d • Hybrid

About The Position

Aon is looking for a Customer Service Specialist. This will be a hybrid role with the flexibility to work both virtually and from our Dallas, TX office (you will be expected to work from our Dallas, TX office at least once a quarter). Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, and we are passionate about helping our colleagues and clients succeed.

Requirements

• Prior call center experience
• Must be at least 18 years of age
• Ability to work afternoons, weekends, and evenings
• Excellent verbal and interpersonal skills
• Computer (Microsoft Word, Excel, and Outlook) experience
• Copier/Fax machine experience
• Telephone systems experience
• Highly motivated
• Customer Service experience
• Team oriented
• Excellent problem-solving skills

Nice To Haves

• Experience in healthcare with provider networks and physician offices
• Bilingual Spanish and English

Responsibilities

• Handle inbound and some outbound telephone calls to assist members and providers. Call types vary from client to client so flexibility and the ability to multi-task is required.
• Document all calls, changes, and any problems that may arise in our databases. Follow up with clients on needed resolutions.

Benefits

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions
• two “Global Wellbeing Days” each year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED