Merchandising Service Manager

Lowe's Companies, Inc. • Poughkeepsie, NY

2d • Onsite

About The Position

The Merchandising Service Manager is responsible for leading a team of Merchandising Service Associates (MSAs) to execute the overall Merchandising Service strategy. This role involves team leadership, customer service, ensuring product availability, maintaining store cleanliness and safety, and managing expenses. The manager will guide MSAs on project priorities, provide coaching and development, handle performance management, and collaborate with various teams to improve merchandising and store operations. The role also includes leading merchandising efforts for live goods in garden centers and managing teams of 11-21 people, with potential collaboration on large third-party labor projects.

Requirements

• High school diploma or GED
• General Studies or equivalent years of experience in lieu of education requirement, if applicable
• 2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience)
• 1 Year Experience as a team lead or leading others in an informal capacity

Nice To Haves

• Supervisory experience including coaching/training and evaluating the performance of direct reports
• Merchandising experience including reading planograms, setting up and tearing down displays
• Experience operating power equipment such as lifts, order pickers, and similar equipment

Responsibilities

• Schedules Merchandising Service team and manages resources for efficient project execution.
• Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs.
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance and creates tailored development plans.
• Handles disciplinary actions and partners with HR.
• Manages project, travel, display, fixture expenses and weekly payroll.
• Identifies and resolves project and/or store-level issues.
• Summarizes and communicates project information, updates, and feedback to store teams, field leaders, and corporate teams.
• Identifies opportunities to improve efficiency, merchandising, and displays.
• Leads team to merchandise live goods in garden centers.
• Leads teams ranging from 11-21 people.
• Collaborates with Field Project managers on large third-party labor projects.
• Provides SMART customer service at all times.
• Seeks out customers to understand their needs and assists them.
• Listens to and responds to customer and employee questions.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information.
• Supports those that directly help customers by providing tools and resources.
• Leads daily price change execution, audit and update price labels.
• Oversees that merchandise is stocked, fronted, and fully packed down according to planogram.
• Confirms that all signage, reorder stickers, pricing, and product information is accurate.
• Confirms all product displays, resets, and bay integrity efforts are completed according to specifications.
• Collaborates with receiving departments to establish or revise staging processes.
• Leads efforts of buyback items and ensures they are processed correctly.
• Oversees the proper processing of damaged products.
• Detects signs of shoplifting, theft, and other security risks and communicates them to management.
• Ensures compliance with housekeeping standards and programs.
• Maintains a safe and secure work environment.
• Adheres to all safety requirements relevant to job duties.
• Operates store equipment as needed.
• Maintains point-of-sale signage including bin plus beam label stock.
• Follows state-specific guidelines on price changes.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses
• Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
• Grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED