Merchandising Service Manager

Lowe's Companies, Inc.•Montgomery, AL

2d•Onsite

About The Position

The Merchandising Service Manager is responsible for leading the Merchandising Service team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy. This role involves guiding Merchandising Service Associates (MSAs) on project priorities, scheduling, expectations, and needs, as well as delivering onboarding, training, and coaching. The manager will analyze metrics and individual strengths to create development plans for MSAs, handle disciplinary actions in partnership with HR, and manage project, travel, display, fixture expenses, and weekly payroll. This position also involves identifying and resolving store-level issues, communicating project updates to various teams, and identifying opportunities for efficiency and merchandising improvements. A key aspect of this role is leading teams to merchandise live goods in garden centers, managing teams of 11-21 people, and collaborating with Field Project Managers on large third-party labor projects. Additionally, the Merchandising Service Manager is expected to provide excellent customer service, lead daily price change execution, oversee merchandise stocking and presentation according to planograms, ensure accurate signage and pricing, and confirm display integrity. The role also includes managing buyback items, processing damaged products, detecting security risks, maintaining housekeeping standards, and ensuring a safe work environment. The manager will operate store equipment as needed and maintain point-of-sale signage and bin locators.

Requirements

High school diploma or GED
General Studies or equivalent years of experience in lieu of education requirement, if applicable
2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience)
1 Year Experience as a team lead or leading others in an informal capacity

Nice To Haves

Supervisory experience including coaching/training and evaluating the performance of direct reports
Merchandising experience including reading planograms, setting up and tearing down displays
Experience operating power equipment such as lifts, order pickers, and similar equipment

Responsibilities

Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy
Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs
Coaches MSAs on performance
Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs
Handles disciplinary actions and proactively partners with HR business partner
Manages project, travel, display, fixture expenses and weekly payroll
Identifies and resolves project and/or store-level issues using available resources
Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams
Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate
Lead team to merchandise our live goods in garden centers
Lead teams ranging from 11-21 people
Collaborate with Field Project managers on large third party labor projects when needed
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
Supports those that directly help customers by providing the tools and resources needed
Lead daily price change execution, audit and update price labels inside and outside the store
Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram
Confirms that all signage, reorder stickers, pricing, and product information is accurate
Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards
Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials
Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping
Oversees the proper processing of damaged products
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
Follow state-specific guidelines on price changes (Pricing Policy SF-06)