Merchandising Service Manager

Lowe's Companies, Inc.•Orland Park, IL

1d•Onsite

About The Position

The Merchandising Service Manager is responsible for leading a team of Merchandising Service Associates (MSAs) to execute the overall Merchandising Service strategy. This role involves team leadership, customer service, ensuring product availability, maintaining store standards, and managing expenses. The manager will guide MSAs on project priorities, provide coaching and training, analyze performance metrics, and handle disciplinary actions. They will also manage project-related expenses and payroll, identify and resolve store-level issues, and communicate project updates to various stakeholders. A key aspect of the role is leading the merchandising of live goods in garden centers and collaborating with Field Project Managers on large third-party labor projects. The position also emphasizes providing excellent customer service, ensuring merchandise is accurately stocked and displayed according to planograms, and maintaining a clean and safe store environment.

Requirements

High school diploma or GED or equivalent years of experience in lieu of education requirement.
2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience).
1 Year Experience as a team lead or leading others in an informal capacity.

Nice To Haves

Supervisory experience including coaching/training and evaluating the performance of direct reports.
Merchandising experience including reading planograms, setting up and tearing down displays.
Experience operating power equipment such as lifts, order pickers, and similar equipment.

Responsibilities

Schedules Merchandising Service team and manages resources for efficient project execution.
Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs.
Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
Coaches MSAs on performance and creates tailored development plans.
Handles disciplinary actions and partners with HR.
Manages project, travel, display, fixture expenses and weekly payroll.
Identifies and resolves project and/or store-level issues.
Summarizes and communicates project information, updates, and feedback to store teams, field leaders, and corporate teams.
Identifies opportunities to improve efficiency, merchandising, and displays.
Leads team to merchandise live goods in garden centers.
Leads teams ranging from 11-21 people.
Collaborates with Field Project managers on large third party labor projects.
Provides SMART customer service at all times.
Seeks out customers to understand their needs and assists them.
Listens to and responds knowledgeably and promptly to customer and employee questions.
Demonstrates sincere appreciation to customers.
Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information.
Supports those that directly help customers by providing the tools and resources needed.
Leads daily price change execution, audit and update price labels.
Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram.
Confirms that all signage, reorder stickers, pricing, and product information is accurate.
Confirms all product displays, resets, and bay integrity efforts are completed according to specifications, planograms, and merchandising and safety standards.
Collaborates with receiving departments to establish or revise the staging process for reset product and product support materials.
Leads efforts of buyback items and ensures they are processed correctly.
Oversees the proper processing of damaged products.
Detects common signs of shoplifting, theft, and other security risks and communicates them to management or Asset Protection.
Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization.
Maintains a safe and secure work environment.
Adheres to all safety requirements relevant to job duties.
Operates store equipment as needed.
Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated.
Follow state-specific guidelines on price changes.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards