Merchandising Operations Manager

Apple•Cupertino, CA

20h

About The Position

The WW Apple Retail Engagement, Marketing & Merchandising (REMM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail’s customers and teams discover, be inspired by, learn about and go further with Apple’s products and services, and does so in a manner that is true to our values. Apple's Merchandising Operations team is responsible for the global end-to-end lifecycle for third party products in the Apple Retail Store and the Apple Online Store. Working closely with Product Merchants, we lead a global cross functional network of partners including Developer Relations, Digital Merchandising, Pricing, Procurement, Supply Chain Operations, Regional Merchandising teams and Visual Merchandising.

Requirements

7+ years experience in roles with significant operations and process optimization focus.
Management experience with success hiring, developing and building an inclusive team-based culture.
Exceptional networker, communicator and collaborator across global teams at senior levels.
Strong process management and technical learning with proven ability for systems management.
Experience defining success criteria and building comprehensive strategic plans.
Ability to coordinate diverse objectives across cross functional teams and develop an aligned strategy meeting all needs.
Ability to influence and develop business relationships with partners at all levels.
Future orientated, demonstrating strong planning and time management skills.
Strong familiarity in Microsoft Office (especially Excel), Keynote, Pages, Numbers, able to communicate complicated concepts in simple formats.

Responsibilities

Lead large cross functional forums aimed at optimizing the operational efficiency of a broad global assortment.
Develop tools to track & improve efficiency.
Lead a team performing critical actions to drive Apple’s accessory business forward.
Evaluate the way Apple’s product team develops and manages a broad range of accessories.
Partner with Merchandising senior leadership to bring Apple’s vision for a vibrant accessories assortment to life.
Lead a team of direct reports and setting strategic direction for a global network of Merchandising Operations specialists.
Build & lead cross functional management systems, balancing the needs of a variety of stakeholders to ensure optimized process and performance.
Define key metrics, set goals and measure progress across multiple cross functional teams and reporting regularly to senior leadership.
Drive improvements in procedures and streamline current processes using new methods and tools.
Assist in the development of tools and process which ensure all products offered by Apple are in line with all relevant regional compliance regulations.
Collaborate with the Online store publishing team to seamlessly launch 3PP including assets, copy and badging.
Audit and drive accuracy of systems touching retail assortments and product statuses.