Merchandising Operations Coordinator

The RealReal • Phoenix, AZ

27d • Onsite

About The Position

Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Merchandise Operations Coordinator, you will oversee merchandise inquiries and inventory control management within the Authentication department. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match! For the Receiving role, you will oversee all merchandise inquiries and all inventory within cross functional departments.

Requirements

• Proven ability to excel in a high-volume, repetitive, quota-driven environment
• Self-motivation and a drive to achieve results
• Exceptional attention to detail and organization skills
• Adaptability and openness to change
• Ability to lift and move up to 25 pounds (moving and sorting product, etc.)
• Ability to stand for up to 8 hours at a time
• Ability to read and write in English

Nice To Haves

• 1+ year of experience working in a warehouse production environment
• Proficiency with Mac OS and Google Suite

Responsibilities

• Support Authentication inventory control management
• Utilize master inventory control tracker to locate items outside of SLA
• Track each item via detailed notes and investigation efforts
• Collaborate with internal departments to resolve exception and operational issues that impact inventory
• Follow SOP for tactical steps and complete each task associated in timely manner
• Surface risks and opportunities to Authentication leaders for strategic problem solving
• Communicate challenges and blockers to inventory task completion to Authentication management in real-time
• Oversee CS/CR and merchandising inquire
• Prioritize and answer inquiries in a timely fashion meeting all SLAs
• Assign authentication inquiries to the proper point of contact
• Manage and organize authentication Zendesk inbox
• Track post corrections found from inquiries
• Ensure both queues meet expected SLA
• Track and update internal exceptions
• Support inventory management for inbound operation
• Assist department in maintaining FIFO/SLA
• Collaborate with internal departments to resolve exception and operational issues that affect operations
• Surface risks and opportunities to operation processes
• Support strategic initiative projects

Benefits

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed