Merchandising Operations Analyst
About The Position
The Merchandising Operations Analyst supports both the execution and continuous improvement of merchandising operations for SNDL’s Cannabis Retail segment. Reporting to the Senior Manager, Category Management & Merchandising Operations, this role owns key pricing, promotion, and master data workflows while driving process standardization and system enablement. As merchandising execution becomes increasingly complex — through banner expansion, localized pricing strategies, and store-specific assortments — this role ensures operational scalability through automation, governance, and cross-functional collaboration with Business Technology, Category Management, Retail Commercialization, and Supply Chain. The Analyst acts as both process owner and problem-solver, ensuring accuracy, efficiency, and system integrity across the merchandising ecosystem.
Requirements
- Bachelor’s degree in Business, Supply Chain, Analytics, Information Systems, or related field
- 2–4 years’ experience in retail, merchandising operations, pricing & promotions, master data, or analytics
- Demonstrated experience improving operational processes and driving automation
- Strong analytical and root-cause problem-solving capability
- Advanced Excel proficiency; comfortable working with large, structured datasets
- Hands-on ERP experience (Microsoft Dynamics 365 F&O strongly preferred)
- Strong written and verbal communication skills; able to document processes clearly and explain system behavior
- Highly organized, detail-oriented, and effective in a fast-paced environment
Nice To Haves
- Experience with Product Information Management systems (Plytix preferred)
Responsibilities
- Process Optimization & Governance • Own continuous improvement of merchandising operations processes, including item setup, pricing, promotions, and price book creation
- Identify automation opportunities to reduce manual intervention and error rates
- Document, maintain, and enhance SOPs to ensure consistent, scalable execution
- Partner with Business Technology to solution, test, and implement ERP enhancements
- Serve as escalation point for complex operational issues, conducting root cause analysis and implementing sustainable fixes Master Data & Product Information Management
- Oversee new item setup and ongoing product data maintenance within D365 F&O and Plytix
- Ensure integrity, completeness, and governance of merchandising master data
- Conduct routine data audits and implement corrective actions aligned with master data standards Pricing & Promotion Execution
- Configure, validate, and maintain pricing structures, discounts, and promotional logic within systems
- Lead weekly price book and planogram setup, ensuring accuracy and alignment with category strategy
- Proactively identify discrepancies and implement corrective actions Ticket Management & Issue Resolution
- Manage the Product Management ticket board, ensuring timely triage and resolution
- Lead website pricing issue investigation in partnership with Business Technology
- Identify systemic issues and implement preventative controls Success Measures
- Reduction in pricing and master data errors
- Decreased cycle time for item setup and promo execution
- Increased automation and reduced manual workflows
- High cross-functional satisfaction with merchandising operations support
- Improved system integrity and data governance compliance
Benefits
- Competitive compensation including performance-based bonuses and annual salary reviews.
- Comprehensive health and dental benefits, including a Healthcare Spending Account.
- Three weeks of paid vacation with annual rollover.
- Flexible, hybrid work arrangements to support work-life balance.
- Recognition and rewards programs that celebrate individual and team achievements.
- Employee & Family Assistance Program (EFAP) with mental health, financial, and family support.
- Employee perks and discounts program, offering savings across fitness, wellness, lifestyle, retail, and everyday services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
