Merchandising Operations Associate

FanDuel • New York City, NY

1d • Hybrid

About The Position

The MerchOps Experimentation Associate supports the merchandising experimentation program across FanDuel Sportsbook and Predicts, partnering closely with the Senior Associate, Experimentation and the MerchOps Sr. Director. This role sits at the heart of how we test, learn and ship improvements to the customer experience - from A/B tests to multivariate and multi-armed bandits - covering the full experimentation lifecycle at a smaller scale, with guidance from more senior team members on design nuance and go/no-go decisioning. The Associate will help run experiments end-to-end across both surfaces — Sportsbook merchandising (parlay module, pre-packaged bets, market templates, SGP/SGP+, X-Event) and Predicts (prediction markets UX, module placement, event discovery). They'll partner cross-functionally with Product, Risk & Trading, Tech, Commercial, and UX Analytics to build, QA, monitor, and report on tests, keeping the pipeline visible and the learnings flowing back into the roadmap In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Requirements

• 1–2 years of experience in an analytical, operations or product role, ideally within digital marketplaces, ecommerce, gaming or sports betting.
• Working knowledge of A/B testing methodology, hypothesis-driven work and metrics-based decision making.
• Exposure to or curiosity about product metrics and how we measure user experience and commercial performance in a consumer app.
• Comfort with CMS tools, feature flagging and the standard operating stack (Amplitude, Tableau, Confluence, JIRA).
• Strong organizational skills and attention to detail; able to keep multiple experiments tracked, monitored and communicated without things falling through the cracks.
• Good collaboration instincts and the confidence to ask questions across Product, Tech, Commercial, Risk & Trading and UXA.
• Clear written communication — able to translate experiment results into plain-language takeaways for technical and non-technical stakeholders.
• Genuine enthusiasm for sports betting, prediction markets, gaming or sports in general, with curiosity about user behaviors and how merchandising shapes them.

Nice To Haves

• Familiarity with Amplitude Analytics (or a comparable analytics/experimentation platform) is highly preferred.
• Comfort with CMS tools (Sanity preferred).

Responsibilities

• Support the Senior Associate in grooming and maintaining the testing backlog across Sportsbook and Predicts, helping keep ideas, hypotheses and priorities clearly documented and visible to stakeholders.
• Be a first point of contact for experiment ideas coming from Product, Commercial and Marketing, capturing requirements and surfacing feasibility questions for senior review.
• Work with UXA, Product, Risk & Trading, Commercial and Tech to shape sound experiment designs that balance user value with commercial outcomes across both Sportsbook and Predicts.
• Configure tests in FanDuel's CMS (Sanity) and experimentation platform (Amplitude), coordinate with Product/Tech on feature-flag readiness, and execute MerchOps QA before every launch.
• Run regular health checks on in-flight experiments — tracking accuracy, sample size pacing, guardrail metric stability — and escalate anomalies to the Senior Associate and partner teams quickly.
• Partner with UXA to pull results, review statistical significance and business impact, and help build readouts and dashboards that make outcomes easy to consume.
• Keep stakeholders updated via Slack, Confluence and quarterly summaries, maintaining clear records of in-flight and completed tests across Sportsbook and Predicts.
• Contribute analysis and point-of-view to go/no-go rollout discussions, with senior team members owning the final call, and help standardize learnings back into the MerchOps knowledge base.
• Collaborate with the wider MerchOps team to help keep the FanDuel Sportsbook and Predicts experiences best-in-class in design, usability and commercial effectiveness.

Benefits

• Array of health plans (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
• Generous paid time off (PTO & sick leave).
• Annual bonus opportunities (based on performance).
• Long-term incentive opportunities (based on performance).
• 401k with up to a 5% match.
• Commuter benefits.
• Pet insurance.
• Medical insurance.
• Vision insurance.
• Dental insurance.
• Life insurance.
• Disability insurance.
• Cash bonuses.
• Stock program participation.
• Paid personal time off.
• 14 paid company holidays.
• Paid sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed