Merchandising Assistant Store Manager - Cumberland 121

The Home Depot

About The Position

The Merchandising Assistant Store Manager in Training (MASM-IT) gains hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The role includes a comprehensive training program with hands-on experience, mentorship, and leadership development. During a training period of up to six weeks, the MASM-IT learns to perform Manager on Duty duties and oversee the Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical departments, supporting customer service, product availability, and store presentation. The MASM-IT collaborates with the Store Manager, Assistant Store Managers, and merchandising field teams to develop and implement strategies that improve sales and profitability, create actionable departmental plans, and support smooth department operations. The role models expected behaviors and upholds, maintains, and supports lawful company policies and positions. Training covers retail store management, operations, customer service, sales and profitability, and company policies and procedures.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
At least 1 year of work experience.
At least 3 years of leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
Ability to stand or walk continuously, or regularly lift, handle, or carry materials or equipment weighing 8–20 pounds.

Nice To Haves

Ability to collaborate and work effectively with cross-functional teams.
A bachelor's degree or equivalent in a field of study related to the job.
3 years of work experience.
3 years of leadership experience.

Responsibilities

Supervise associates in the selling effort, lead GET culture, and set an example for customer service and associate engagement.
Address customer concerns and take necessary actions to resolve situations promptly and effectively.
Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for doing so.
Learn and apply store standard operating procedures, especially safety compliance, process accuracy, and shrink mitigation.
Ensure personal and associate compliance with safety, hazardous materials, and Safety Matters procedures and guidelines.
Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Participate in structured training covering store operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices, methods for identifying and resolving stock deficiencies, and ways to supervise associates' selling behaviors.
Resolve customer issues and concerns and support service needs for installed sales, special orders, and product sales.
Learn and demonstrate performance management, including reviewing associate performance and carrying out disciplinary processes when necessary.
Complete assigned training modules and assessments.