Merchandiser Supervisor

Hawaii Coffee Company•Honolulu, HI

7d•Hybrid

About The Position

Responsible for the support, supervision, coaching, leading, motivating, and training of full-time and part-time Merchandisers for Hawaii Coffee Company. Assists with directing, administering, and coordinating the day-to-day activities of the Retail Sales Services department to achieve company goals and ensure merchandising standards. The Merchandiser Supervisor will be a competent individual who can coach employees and is result-driven and focused.

Requirements

Minimum of 3 years retail business experience, preferably in a management role but not required.
Highly organized and analytical.
Strong oral and written skills.
Valid Hawaii state driver’s license, personal vehicle, and auto insurance required.
Must be able to pass military background clearance for service to military accounts on military bases.
High school diploma or equivalent required.
Basic knowledge of Microsoft Office applications.
Well-developed verbal and written English communication skills.
Must have Smartphone.
Regular attendance as required.
Ability to work under stressful conditions.
Able to interact with others with courtesy and tact.
Ability to manage and prioritize multiple projects in an organized and efficient manner.
Ability to respond to crisis situations in a calm and effective manner.
Ability to complete projects on schedule.
The position requires talking to co-workers, customers, vendors; requires written communications to and from co-workers, customers and vendors, talking on the telephone; requires responding to written or verbal requests of co-workers, customers and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other work-sites; Ability to communicate via the latest technologies required for the position.

Nice To Haves

Bachelor’s Degree in business preferred.

Responsibilities

Establish and maintain customer rapport by providing outstanding customer service.
Assist with maintaining and enforcing departmental and company policies and procedures.
Assist in training and developing the team with new and existing programs.
Assist in setting performance goals and deadlines.
Provide administrative assistance for the department.
Ensure employee understanding of organized workflow and duties.
Share communications between the team and management.
Create and maintain reports to monitor department activities.
Reassign routes as needed to ensure proper coverage to retail accounts.
Ensure integrity of displays in all assigned account locations.
Ensure shelf compliance in all assigned account locations.
Conduct periodic route inspections to ensure standards of merchandising and schematic compliance.
Correctly and promptly follow specified company procedures required for the appropriate handling of all Emergency Responses and Safety practices.
Assist in hiring and training of Sales/Service Associates.
Assist with annual evaluations of Sales/Service Associates.
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
Monitor team productivity.
Maintain timekeeping and personnel records.
Assist with resets at retail and military accounts.
Maintain weekly department schedules for Part Time Merchandisers.
Maintain monthly department schedules for Full Time Merchandisers.
Maintain clean and organized work areas.
Perform other related duties as required or assigned.