Newport Aquarium Merchandise Supervisor

All Career • Newport, KY

1d • Onsite

About The Position

The Newport Aquarium is seeking a Merchandise Supervisor to manage staff, develop schedules, and oversee daily operations of the Gift Shop department. This role involves meeting financial objectives, maintaining store displays and inventory, ensuring accurate record-keeping, and implementing promotions according to company standards. The supervisor will also be responsible for creating and maintaining a positive atmosphere, developing a motivated team, and assisting the Revenue Director with the entire product cycle. This position requires leading by example, fostering strong host/guest interactions, and providing daily leadership. The role also includes managing rewards and recognition programs, monitoring labor costs, and ensuring PCI compliance. The supervisor must be adaptable, a problem-solver, and capable of creating and maintaining standard operating procedures and job descriptions.

Requirements

• Minimum of two years’ experience in supervisory or retail management role.
• Proficient in Microsoft Office.
• Successful completion of pre-employment background check.
• Ability to remain on feet for long periods of time, climb stairs, bend and stoop.
• Physical strength, including the ability to lift up to 50 pounds.

Nice To Haves

• High volume retail experience preferred.

Responsibilities

• Manage staff up to 30 people depending on the season.
• Provides coaching and discipline, evaluations, and training of Merchandise Team Members and Leads.
• Responsible for developing and distributing personnel schedules for Gift Shop department Team Members and Leads.
• Perform opening and closing duties as necessary.
• Meet financial objectives by assisting in preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Actively participates in regular meetings with leadership, with the goal of constantly reviewing and improving the business.
• Maintain store displays and ensure proper pricing.
• Maintain inventory and ensure items are in stock.
• Maintain accurate record keeping involving business and personnel.
• Ensure new promotions are accurate and merchandised to the company’s standards.
• Formulate and implement processes and procedures for the Gift Shop Department while following company policy and guidelines.
• Assist sales staff in daily activities to achieve sales targets.
• Handle various comments, complaints, and suggestions regarding policy and procedure from guest and hosts.
• Create and maintain an atmosphere of friendliness, courteousness, professionalism and service with guests and hosts.
• Develop and monitor a highly motivated and productive team to ensure guest service and visual merchandising are top quality.
• Assist Revenue Director in entire product cycle: product planning, ordering, receiving, merchandising, transaction.
• Lead by example exemplifying Herschend Enterprises' core values.
• Work with and alongside team members to ensure a high level of host/guest interaction.
• Provide daily leadership for department team members and leads.
• Demonstrate ability to handle multiple tasks and prioritize effectively.
• Maintain rewards and recognition programs within the merchandise department.
• Monitor and control labor hours by adjusting staffing as necessary to reduce operational expenses.
• Demonstrate ability to lead, build, and motivate a team.
• Demonstrate ability to work effectively in a team-oriented environment.
• Responsible for maintaining PCI (Payment Card Industry) compliance, ensuring that staff is trained and training is current.
• Anticipate and solve problems with adaptability, flexibility, and teamwork.
• Create and maintain standard operating procedure (SOP) documentation for all processes in the retail operation.
• Maintains job descriptions, training curriculum and requirements.
• Manage, track and order supplies and inventory as needed.
• Establish, evaluate and adjust staffing levels to compensate for seasonal shifts in business in order to maximize financial return on labor.
• Perform other duties or assignments as requested by the Revenue Director.

Benefits

• Comprehensive medical, dental, and vison insurances
• 40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed