About The Position

The Merchandise Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, applying customer experience principles, and maintaining a clean and organized store. The role follows operational, merchandising, and loss prevention standards and may involve cross-training in multiple store areas to support business needs. The associate supports a positive store culture through honesty, integrity, and respect; handles purchases and returns accurately; promotes credit and loyalty programs; processes merchandise for the sales floor; and maintains merchandising, recovery, cleanliness, and safety standards. The position is temporary and part-time, and requires overnight availability. Retail customer experience is preferred.

Requirements

  • Excellent customer service skills.
  • Ability to work a flexible schedule to support business needs.
  • Strong communication and organizational skills, with attention to detail.
  • Ability to multitask.
  • Ability to respond appropriately to changes in direction or unexpected situations.
  • Ability to lift heavy objects, with or without reasonable accommodation.
  • Overnight availability required.

Nice To Haves

  • Retail customer experience preferred.

Responsibilities

  • Engage and interact with customers to deliver a highly satisfied customer experience and model established customer experience practices.
  • Support a positive store culture through honesty, integrity, and respect.
  • Accurately ring customer purchases and returns and count change according to operating procedures.
  • Promote credit and loyalty programs.
  • Maintain the merchandising philosophy and follow merchandising procedures and standards.
  • Accurately process and prepare merchandise for the sales floor according to company procedures and standards.
  • Initiate and participate in store recovery throughout the day as needed.
  • Maintain organizational, cleanliness, and recovery standards on the sales floor and help maintain the entire store.
  • Give and accept recognition and constructive feedback.
  • Follow labor laws, policies, and procedures.
  • Support and participate in shrink-reduction goals and programs.
  • Participate in safety awareness and maintain a safe environment.
  • Cross-train in multiple store areas as needed to support the business.
  • Perform other duties as assigned.

Benefits

  • Associate discount
  • Employee assistance program (EAP)
  • Smoking cessation support
  • Bereavement benefit
  • 401(k) associate contributions
  • Child care and cell phone discounts
  • Pet insurance
  • Legal insurance
  • Credit union
  • Referral bonuses
  • 401(k) match for associates meeting service or hours requirements
  • Medical, dental, and vision coverage for associates meeting service or hours requirements
  • Health savings account (HSA) for associates meeting service or hours requirements
  • Health care flexible spending account for associates meeting service or hours requirements
  • Life insurance for associates meeting service or hours requirements
  • Short- and long-term disability for associates meeting service or hours requirements
  • Paid parental leave for associates meeting service or hours requirements
  • Paid holidays, vacation, and sick time for associates meeting service or hours requirements
  • Auto and home insurance discounts
  • Scholarship program
  • Adoption assistance
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