Merch Processor Lead

Williams-Sonoma•Dayton, NJ

9d•Onsite

About The Position

The Merch Processor Lead DCm position is located in Dayton, New Jersey. The Lead helps maintain consistent workflow and production in a line or department by identifying issues, supporting production priorities and deadlines, coordinating resources, and ensuring needed supplies and components are available. The role assists supervisors and management with associate performance, direction, and training, and may help document processes through standard operating procedures. The Lead supports quality, productivity, safety, and positive teamwork by communicating with associates, soliciting their feedback, sharing approved business information, and helping balance work or cover absences. The role may track productivity, investigate and resolve issues, and provide performance feedback as directed by a supervisor. The production area must be kept clean and safe, and unsafe conditions or behaviors addressed promptly.

Requirements

High school diploma or equivalent.
Basic knowledge of Microsoft Office Suite products.
Good math and reading skills.
Effective verbal and written communication skills.
Problem-solving skills.
Ability to lead a group of associates effectively and cooperatively.
Ability to work in a fast-paced environment while remaining supportive and focused.
Strong sense of urgency and time-management skills to meet established deadlines.
Ability to walk, stand, bend, and lift throughout the day.
Ability to use a computer for an extended period.
Ability to lift and move up to 65 pounds, with or without accommodation.

Nice To Haves

One to three years of experience in an upholstery manufacturing environment.
Supervisory experience.
Positive attitude, strong work ethic, ability to work under pressure, and ability to learn quickly.
Excellent attendance and willingness to contribute to a team by performing necessary duties.
Ability to multitask and perform assigned tasks with close attention to detail.

Responsibilities

Identify production issues and maintain consistent workflow and control of a line or department, adjusting priorities as needed to meet production goals and deadlines.
Monitor and maintain general supplies, ensuring items are stocked in appropriate locations; work through the supply person to obtain components needed to keep the department running.
Assist supervisors and management in assessing performance issues and provide associates with direction or training to meet task, quality, and production standards.
Use or help develop standard operating procedures when required to ensure processes are performed accurately and on time.
Identify performance gaps, fill in where needed to balance lines or product flow, and cover absences on lines or within the department.
Promote positive engagement, compliance, safe work, integrity, responsibility, and accountability while performing department tasks.
Work collaboratively with associates and demonstrate work ethics consistent with supervisors and management.
Demonstrate Williams-Sonoma’s Mission, Vision, and Values in daily work, including when guiding associates and other departments.
Solicit associates’ opinions on issues affecting the work area or departmental operations to support productivity and quality goals.
Share appropriate communication and approved business information with associates through floor presence, direct communication channels, or in coordination with supervision or management.
Promote safety awareness by example and comply with safety procedures; maintain a clean and safe production area and respond promptly to unsafe behaviors or conditions.
As directed by the supervisor, track productivity, research and resolve issues, and provide feedback on productivity- and quality-related performance.
Coordinate team assignments and balance resources according to volume requirements.