B LEVEL TECHNICIAN
About The Position
The Mercedes Service Technician B is a skilled-level technician who diagnoses and repairs vehicles across multiple areas, with specialization in particular repair areas. The role is intended for someone who has previously worked as a C-level technician or performed equivalent duties. The technician performs work according to repair orders and Mercedes-Benz of San Antonio and factory standards, communicates with service and parts staff, documents work, and helps maintain a safe, clean shop and vehicle condition. The position reports to the Service Manager and has no supervisory responsibilities, though it may involve supervising apprentice technicians when assigned.
Requirements
- High school diploma or equivalent.
- GM Certified.
- Completed automotive technical school, or two to four years of related experience and/or training, or an equivalent combination of education and experience.
- Obtain at least one ASE certification; classes and testing are paid for by Mercedes-Benz of San Antonio.
- Valid driver's license.
- Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, business and professional publications, technical procedures, and governmental regulations.
- Ability to present information effectively and respond to questions from managers, service advisors, customers, and the public.
- Ability to perform basic arithmetic and compute rates, ratios, and percentages.
- Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
- Ability to perform the stated physical demands, including frequently lifting and/or moving up to 25 pounds.
Responsibilities
- Perform repair-order work efficiently and accurately in accordance with Mercedes-Benz of San Antonio and factory standards.
- Diagnose the causes of most malfunctions and perform repairs.
- Communicate with the Parts Professional to obtain needed parts.
- Save and tag job parts when required by warranty or requested by the customer.
- Inspect assigned vehicles to determine whether additional safety or service work is required or recommended.
- Immediately inform the service advisor when additional work is needed, listed work is unnecessary, or repairs cannot be completed within the promised time.
- Document all work performed and recommended on the repair order.
- Road-test vehicles when required or refer them to the test technician.
- Participate in manufacturer-sponsored training programs, schools, and events.
- Keep up to date with manufacturer technical bulletins.
- Supervise apprentice technicians when assigned.
- Report machinery defects or malfunctions to the supervisor.
- Keep customers' vehicles clean and immediately notify service advisors of anything that changes a vehicle's appearance or condition.
- Keep the shop area neat and clean.
- Maintain and account for shop-owned tools and manuals, returning them to the proper place and condition.
- Understand and comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
- Operate tools and equipment safely and report safety issues immediately to management.
- Perform other assigned tasks.
Benefits
- ASE certification classes and testing paid for by Mercedes-Benz of San Antonio.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
