Mental Health Spec

MHMR of Tarrant County•Fort Worth, TX

2d•Onsite

About The Position

The Mental Health Specialist delivers comprehensive community-based services to clients seeking addiction or mental health recovery. The role supports the Program Manager with organized documentation and administrative tasks and serves as an initial point of contact for clients, helping create a welcoming environment and providing information, supplies, and travel assistance. Flexible days and hours may be needed to meet community needs, and team members share on-call responsibilities. The position provides front-desk and clinic support, including greeting patients, processing documents, answering questions, managing calls and appointment information, monitoring the lobby, and addressing patient needs. It also assists with scheduling, team activity tracking, documentation, follow-up appointments, and checkout procedures. The role may require travel among MHMR of Tarrant County clinics and other sites. Physical on-site presence, regular attendance, and punctuality are essential; lifting 25–50 pounds is required. Work hours and assignment locations may change based on agency needs.

Requirements

High school diploma or GED.
Valid Texas Driver’s License.
Excellent written and oral communication skills.
Ability to develop productive relationships with patients, service providers, and peers.
Ability to develop or help develop and organize training materials.
Ability to cope with and help others cope with frustration, and to remain flexible in meeting workload demands.
Ability to analyze facts and devise solutions to system problems.
Ability to work independently, organize work efficiently, and prioritize workload demands.
Ability to interact directly with patients.
Demonstrate compassion, trauma-informed care, and safety practices, including suicide-safe care.
Comply with applicable Texas Administrative Code provisions, third-party payer requirements, Mental Health Code, Medicaid procedures, compliance plan, HIPAA, and applicable federal standards.
Physical on-site presence, regular attendance, and punctuality are essential.
Ability to lift 25–50 pounds.

Nice To Haves

Bilingual.

Responsibilities

Greet and assist patients seeking services at the clinic front desk.
Process patient documentation, answer questions, and update patients on appointment status.
Monitor lobby activity, troubleshoot patient issues, and provide crisis intervention when necessary.
Answer and transfer phone calls to appropriate staff or departments and follow triage procedures.
Maintain a clean, organized clinic lobby, ensure patient educational materials are available, and address patients’ needs.
Assist with scheduling, tracking team activities, documentation, and checkout procedures.
Schedule provider follow-up appointments; accept, scan, and route patient documents; and verify that patients have received necessary services before checkout.
Provide administrative support to the Program Manager and help maintain organized documentation.
Provide clients with information, supplies, and travel assistance as needed.
Demonstrate MHMR’s We CARE values and provide compassionate, trauma-informed service and safety practices, including suicide-safe care.
Participate in agency Emergency Preparedness and Environmental Safety programs and perform assigned essential-staff duties during critical events or business continuity needs.
Travel between MHMR of Tarrant County clinics and other sites as required.
Perform other duties or responsibilities as requested or assigned.