Mental Health Service Coordinator
About The Position
The Service Coordinator delivers face-to-face mental health, substance abuse, and justice-involved supportive services to adults. The role provides behavioral health recovery services consistent with Psychosocial Rehabilitation and Strengths-Based Models, including assessment contributions, service planning, case management, housing and benefits support, skills building, group facilitation, crisis intervention, individual or group therapy, and service documentation. The coordinator works as part of a multidisciplinary team and provides community-based services in the office or in the field according to client needs. The position supports a caseload whose size varies according to program contracts and needs. It includes assessing clients’ mental health and community needs; developing treatment, Personal Empowerment, and housing plans with clients; connecting clients to community and social-service resources; responding to crises; monitoring progress; and maintaining compliant records. At least 50% of staff time must be spent providing face-to-face or other eligible community-based support with or for clients. The coordinator collaborates with internal and external providers, educates clients and support persons, participates in chart utilization reviews, pursues professional development, and protects client confidentiality and health information. The position has no supervisory responsibilities.
Responsibilities
- Support and carry a caseload, with caseload size varying according to program contracts and programmatic needs.
- Gather client information and contribute to domain-based assessments of mental health needs, including relevant medical history, psychosocial background, and presenting symptoms; screen for housing, benefits, and community needs.
- Use assessment tools such as the Strengths Based Model Assessment and ANSA, or other tools required by the program.
- Develop and implement individualized treatment and Personal Empowerment plans with clients, using evidence-based therapeutic interventions; develop housing plans when needed.
- Help clients navigate community resources, social services, housing, and financial assistance programs, and advocate for timely and appropriate services.
- Respond to crises using crisis intervention techniques to support client safety and well-being, and participate in team debriefings.
- Meet with clients according to their needs and contract obligations; monitor progress toward goals and adjust social rehabilitation and case management services as appropriate.
- Maintain accurate, timely documentation in compliance with organizational and regulatory policies, including progress notes, adverse incident reports, discharge summaries, Medi-Cal billing, EHR forms, and HMIS records.
- Produce the required number of service units per month; spend at least 50% of staff time providing face-to-face or other eligible community-based client support.
- Work independently and with multidisciplinary team members, including medical providers, mental health clinicians, peers, and care coordinators, to develop and facilitate integrated care plans.
- Collaborate with external service providers to coordinate holistic support for clients.
- Educate clients and their support persons about mental health conditions, coping strategies, and community resources.
- Pursue professional development through training, workshops, and conferences, and share acquired knowledge with the team.
- Participate in internal and external county utilization reviews of client charts.
- Adapt to changing situations, manage competing priorities, and approach challenges with a solution-focused mindset.
- Follow ethical standards and confidentiality requirements, protecting clients’ protected health information in accordance with agency policies and procedures.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
